7нн. Методические указания и задания к занятиям семинарского типа, контрольной и самостоятельной работе по дисциплине
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The telephone is often the first point of contact a customer or client will have with a company so it is very important that you make a good impression when you’re answering the phone.Unless you are working in a busy call centre or on a switchboard, be as prompt as possible in answering the phone. Potential clients and many customers lead busy lives and if you let the phone ring too long before answering, they might have already hung up and taken their business elsewhere. Always greet the caller according to the time of day and identify yourself with either a first name or first name and surname and the company name followed by establishing the reason for the call. You never know how simple or complex the nature of call might be so it’s important that you’re prepared and know how to handle the call. If you’re working on a busy switchboard, you’ll need to understand how to transfer calls internally and you should also keep a pen and pad handy so you can jot down details of the call. Speak slightly more slowly on the phone than you would if you were having a general face-to-face conversation. Important details can get overlooked if you speak too quickly and it also saves you from having to repeat yourself. This is especially true if you have a very pronounced regional accent People hate being put on hold although most of them do understand that it is sometimes inevitable. If you need to place a caller on hold for any reason, firstly tell them why and ask them if they object to being placed on hold. Before ending the call, you should always try to recap what you’ve discussed, if appropriate, and ask the caller if there is anything else you can help them with before saying ‘goodbye’ and hanging up. It’s also good practice to let the caller hang up before you do. If you’ve been asked to pass a message on to a work colleague, always do so as soon as possible. The longer you leave it, the more likely you will either forget to do so or you’ll pass on incorrect details of the call. In general, however, if you’re friendly, courteous and helpful, answering the phone should not present you with too many problems. Вставьте соответствующий артикль: a, an, the или нулевой. I’ve got … nice sweat shirt. Вставьте соответствующий артикль: a, an, the или нулевой. She’s got two brothers, … tall one is my friend. Вставьте соответствующий артикль: a, an, the или нулевой. Is there … good film on TV tonight? Вставьте соответствующий артикль: a, an, the или нулевой. … American flag is red, white and blue. Вставьте соответствующий артикль: a, an, the или нулевой. Her Majesty … Queen lives in London. Вставьте соответствующий артикль: a, an, the или нулевой. Is … sun really yellow? Вставьте соответствующий артикль: a, an, the или нулевой. I’ll see you in half … hour. Вставьте соответствующий артикль: a, an, the или нулевой. It’s … horrible mistake! Вставьте соответствующий артикль: a, an, the или нулевой. They’ve got … splendid expensive car. Вставьте соответствующий артикль: a, an, the или нулевой. I’d like … orange juice, please. Вставьте соответствующий артикль: a, an, the или нулевой. Have … nice day! Вставьте соответствующий артикль: a, an, the или нулевой. … United Kingdom is in Europe. Вставьте соответствующий артикль: a, an, the или нулевой. I’ve got half … hour to go. Вставьте соответствующий артикль: a, an, the или нулевой. … French don’t know what real bacon is! Вставьте соответствующий артикль: a, an, the или нулевой. I hate … spaghetti bolognese! Вставьте соответствующий артикль: a, an, the или нулевой. My headphones come from … Japan. Вставьте соответствующий артикль: a, an, the или нулевой. At home we can’t play … baseball. Вставьте соответствующий артикль: a, an, the или нулевой. She plays … guitar every day. Вставьте соответствующий артикль: a, an, the или нулевой. Did you know my sister was … engineer? Вставьте соответствующий артикль: a, an, the или нулевой. Did you come by … taxi? Выберите правильную форму. There … a certain rule to be used in this case. a) was b) is c) were Выберите правильную форму. There … many options to choose from here. a) is b) are c) was Выберите правильную форму. There … no question of printing empty money. a) is b) are c) will be Выберите правильную форму. There … recently developed a new approach to this. a) has been b) were been c) were Выберите правильную форму. There … more than one possibility for attracting investments. a) is b) are c) exist Выберите правильную форму. There … another solution to the problem. a) are b) were c) seems to be Выберите правильную форму. There … a new instrument to deal with this issue. a) can be b) must be c) will be. Выберите правильную форму. There … a few things I want to make clear. a) were b) are c) is Выберите правильную форму. There … a lift in the house. a) are b) is c) were. Выберите правильную форму. There … no wars in the future. a) will be b) are c) were Выберите правильную форму. How many students … there in your group? a) will be b) are c) is. Выберите правильную форму. There … a lot of fruit in our garden. a) were b) is c) was. Выберите правильную форму. The students … in the reading hall. a) is b) am c) are. Выберите правильную форму. I … going to the concert with my friend. a) am b) will be c) were. Выберите правильную форму. The train … to arrive at 10. a) will be b) is c) were. Выберите правильную форму. I … glad to meet my friend. a) am b) is c) were. Выберите правильную форму. My friend … preparing to enter the University. a) will b) were c) is Выберите правильную форму. The students … asked to help the farmers. a) was b) is c) were. Выберите правильную форму. Such problems … discussed at our meeting. a) will b) was c) are. Выберите правильную форму. We … at the lectures yesterday. a) are b) will be c) were. Переведите предложение. I have heard the news and find it very interesting. Переведите предложение. The price rise is inevitable. It means that ... Переведите предложение. The inflation rate in October was higher that in September. Переведите предложение. It was our strong will that helped find the solution to the problem. Переведите предложение. It wasn’t that bad. Переведите предложение. The idea that was put forward by the managing director did not seem to be right. Переведите предложение. Their wages were so low that there was no use to start this campaign. Переведите предложение. That the commercial would do no harm was obvious. Переведите предложение. The idea behind it is that we might reduce the time for this operation. Переведите предложение. It was not until the Euro was introduced that the EU countries harmonized mutual settlements. Переведите предложение. The paper that was presented by a visiting lecturer from the UK aroused great interest. Переведите предложение. The speed at which the car was moving was too high. Переведите предложение. The minimum wage will be increased, which will cause the price rise. Переведите предложение. They were doing research of unemployment, in which case both official and hidden unemployment was studied. Переведите предложение. The extent to which all the components are involved depends on the situation. Переведите предложение. Pierre and Marie Curie were mostly engaged in researching radioactive elements, in which field they made most essential discoveries. Переведите предложение. Factors are investigated which play an important role in the process under study. Переведите предложение. The economic growth was substantial, which is due to the production volume. Переведите предложение. The way in which this was achieved is not exactly what we have in mind. Переведите предложение. What size do you wear? Раскройте скобки, образуя сравнительную степень прилагательного. Elephants are much … than lions. (heavy) Раскройте скобки, образуя сравнительную степень прилагательного. Yellow flowers are … than orange ones. (common) Раскройте скобки, образуя сравнительную степень прилагательного. They work … than us. (hard) Раскройте скобки, образуя сравнительную степень прилагательного. Our room is a bit … than this one. (large) Раскройте скобки, образуя сравнительную степень прилагательного. Is your new car … than the one you had? Образуйте формы сравнительной степени. Не забывайте добавлять необходимые слова. Hamburgers are … fish and chips. (- expensive) Образуйте формы сравнительной степени. Не забывайте добавлять необходимые слова. Rolls Royces are … Toyotas. (+ expensive) Образуйте формы сравнительной степени. Не забывайте добавлять необходимые слова. A pound of plums is … a pound of peaches. (= heavy) Образуйте формы сравнительной степени. Не забывайте добавлять необходимые слова. I’m … at English … you! (+ good) Образуйте формы сравнительной степени. Не забывайте добавлять необходимые слова. France is nearly … Spain. (= large) Образуйте формы сравнительной степени. Не забывайте добавлять необходимые слова. John is … in cars … you are. (+ interested) Образуйте формы сравнительной степени. Не забывайте добавлять необходимые слова. She is … her sister. (+ thin) Образуйте формы сравнительной степени. Не забывайте добавлять необходимые слова. Dogs are … cats. (+ friendly) Образуйте формы сравнительной степени. Не забывайте добавлять необходимые слова. This exercise is much … the other one. (- difficult) Образуйте формы сравнительной степени. Не забывайте добавлять необходимые слова. You must work … if you want to pass the exam. (+ hard) Раскройте скобки, выбрав правильную форму. This blue dress is by far (beautiful) in the shop. It’s (nice) than the red one and (modern) than the green one. Раскройте скобки, выбрав правильную форму. (Many) people think that English is (easy) to study than German. Раскройте скобки, выбрав правильную форму. Finally I think that I’ll buy the (cheap) of the two cars. I know the other one is (fast) and (comfortable) but it’s just too expensive. Раскройте скобки, выбрав правильную форму. This film was made after one of Hemingway’s (good) novels. And yet, I preferred the film to the book: it was (lively) and (interesting). Раскройте скобки, выбрав правильную форму. That was the (mean) and the (thoughtless) thing you ever said to me. Раскройтескобки, выбравформы Present Simple или Present Progressive. The River Nile (flow) into the Mediterranean. Раскройтескобки, выбравформы Present Simple или Present Progressive. Look at the river. It (flow) very fast today – much faster than usual. Раскройтескобки, выбравформы Present Simple или Present Progressive. We usually (grow) vegetables in our garden but this year we (not / grow) any. Раскройтескобки, выбравформы Present Simple или Present Progressive. “How is your English?” “Not bad. It (improve) slowly.” Раскройтескобки, выбравформы Present Simple или Present Progressive. Ron is in London at the moment. He (stay) at the Park Hotel. He (always /stay) there when he’s in London. Раскройтескобки, выбравформы Present Simple или Present Progressive. Can we stop walking soon? I (start) to feel tired. Раскройтескобки, выбравформы Present Simple или Present Progressive. “Can you drive?” - “I learn. My father (teach) me.” Раскройтескобки, выбравформы Present Simple или Present Progressive. Normally I (finish) work at 5.00, but this week I (work) until 6.00 to earn a bit more money. Раскройтескобки, выбравформы Present Simple или Present Progressive. My parents (live) in Bristol. They were born there and have never lived anywhere else. Where (your / parents / live)? Раскройтескобки, выбравформы Present Simple или Present Progressive. Sonia (look) for a place to live. She (stay) with her sister until she finds somewhere. Раскройтескобки, выбравформы Present Simple или Present Progressive. “What (your father/ do)?” “He’s an architect but he (not / work) at the moment.” Раскройтескобки, выбравформы Present Simple или Present Progressive. Usually I (enjoy) parties but I (not / enjoy) this one very much. Раскройтескобки, выбравформы Present Simple или Present Progressive. The train is never late. It (always / leave) on time. Раскройтескобки, выбравформы Present Simple или Present Progressive. Jim is very untidy. He (always / leave) his things all over the place. Выберите правильный вариант. Mr Fahy (is dancing / dances) with me every Sunday. Выберите правильный вариант. Where is Sally? She (is coming / comes). Выберите правильный вариант. We never (going / go to) the swimming-pool in winter. Раскройтескобки, выбравформы Present Simple или Present Progressive. You should go on a diet. (You / put) on weight. Раскройтескобки, выбравформы Present Simple или Present Progressive. Helen (stay) with her brother while her house is being repaired. Раскройтескобки, выбравформы Present Simple или Present Progressive. What’s the matter? Why (you / stare) at me like that? a) can b) may c) must Вставьте подходящий по смыслу модальный глагол. You … not smoke here. a) can b) may c) must Вставьте подходящий по смыслу модальный глагол. She … send a telegram because it was too late to send a letter. a) to be to b) has to c) is to. Вставьте подходящий по смыслу модальный глагол. They decided that she … send them a telegram every tenth day. a) has to b) had to c) to be to. Вставьте подходящий по смыслу модальный глагол. You … learn all the new words for the next lesson. a) has to b) is to c) have to. Вставьте подходящий по смыслу модальный глагол. Do you know this man? He … be our new teacher. a) have to b) are to c) has to. Вставьте подходящий по смыслу модальный глагол. I … help my friends with this work now, so I can’t go with you. a) is to b) had to c) have to. Вставьте подходящий по смыслу модальный глагол. The meeting … to begin at 5 o’clock. Don’t be late! a) have to b) are to c) is to. Вставьте подходящий по смыслу модальный глагол. You … learn this poem by Wednesday. a) are to b) had to c) have to. Вставьте подходящий по смыслу модальный глагол. She asked me if she … use my telephone. a) could b) should c) must. Вставьте подходящий по смыслу модальный глагол. Something was wrong with the car: he … not start it. a) might b) need c) could. Вставьте подходящий по смыслу модальный глагол. They … think that I am too weak to take part in the excursion, but I am strong enough to do any kind of hard work, indeed. a) should b) could c) might. Вставьте подходящий по смыслу модальный глагол. He asked if he … bring his sister to the party. a) might b) should c) could. Вставьте подходящий по смыслу модальный глагол. I … show him your report later. I don’t know. a) need b) might c) should. Вставьте подходящий по смыслу модальный глагол. You … go there: I will call them. a) needn’t b) should c) couldn’t. Вставьте подходящий по смыслу модальный глагол. They … go there: they are waiting for them. a) should b) need c) shouldn’t. Вставьте подходящий по смыслу модальный глагол. We … read these rules: we know them. a) shouldn’t b) needn’t c) might. Вставьте подходящий по смыслу модальный глагол. You … only rewrite the second part of this text. a) need b) could c) shouldn’t. Вставьте подходящий по смыслу модальный глагол. I … come home late on Sunday: they may be angry with me. a) shouldn’t b) could c) should. Вставьте подходящий по смыслу модальный глагол. He … come to help them tomorrow or they won’t understand him. a) need b) might c) could. Вставьте подходящий по смыслу модальный глагол. John … tell us the rules of the game: we know them. a) should b) couldn’t c) needn’t. Раскройтескобки, выбравформы Past Simple или Past Progressive. While my sister (play) tennis, I (do) her homework. Раскройтескобки, выбравформы Past Simple или Past Progressive. Where you (go) yesterday when I (see) you? Раскройтескобки, выбравформы Past Simple или Past Progressive. We (go) down the road at 100 km/ph when the wheel (fall) off. Раскройтескобки, выбравформы Past Simple или Past Progressive. She (fill) in a questionnaire when the pen (run) out of ink. Раскройтескобки, выбравформы Past Simple или Past Progressive. I (see) a famous celebrity when I (shop) on Oxford Street yesterday. Раскройтескобки, выбравформы Past Simple или Past Progressive. The computer (break) when I (check) my bank balance. Раскройтескобки, выбравформы Past Simple или Past Progressive. While we (do) a sight-seeing tour, our friends (lie) on the beach. Раскройтескобки, выбравформы Past Simple или Past Progressive. He (pass) her a message when the teacher (look / not) Раскройтескобки, выбравформы Past Simple или Past Progressive. When we (travel) around Ireland, we (meet) some very nice people. Раскройтескобки, выбравформы Past Simple или Past Progressive. When Jane (do) a language course in Ireland, she (visit) Blarney Castle. Раскройтескобки, выбравформы Past Simple или Past Progressive. When I (be) on my way home, I (see) an accident. Раскройтескобки, выбравформы Past Simple или Past Progressive. I (not / understand) what they (talk) about. Раскройтескобки, выбравформы Past Simple или Past Progressive. He not (see) me as he (read) when I (come) into the room. Раскройтескобки, выбравформы Past Simple или Past Progressive. Dad (pay) me very well when I (work) in his shop in the holidays. Раскройтескобки, выбравформы Past Simple или Past Progressive. Tim (take) a photograph of me while I (not /look). Раскройтескобки, выбравформы Past Simple или Past Progressive. I (read) the report when you (ring). Раскройтескобки, выбравформы Past Simple или Past Progressive. He (go out) to lunch when I (see) him. Раскройтескобки, выбравформы Past Simple или Past Progressive. The company (do) well when I last (visit) it. Раскройтескобки, выбравформы Past Simple или Past Progressive. Julie (learn) to drive when she (work) in London. Раскройтескобки, выбравформы Past Simple или Past Progressive. When I (walk) into the room, everyone (work). Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. Jack (meet) Tom tomorrow afternoon. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. When (visit) me next year? Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. As soon as she (arrive) in Dallas she (give) you a call. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. Who do you think (win) the next national elections? Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. We (fly) to Austin next week for a meeting with the advisory board. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. I (study) at 9 tomorrow evening. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. A month from now he (finish) all his exams. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. By the end of the week he (spend) all his money. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. This time tomorrow I (fly) to France. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. I (tell) you everything when I (go) back. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. I think she (pass) tomorrow's exam. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. Don't phone me between 8 a.m. and 12 p.m. I (work). Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. Don't worry! I (help) you with this problem. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. Tomorrow at this time, I (take) my English language exam. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. Patrick (live) in Hong Kong for 20 years by the next month. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. By the next year, I (work) as a teacher for 30 years. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. I (wait) for you at 5 o’clock tomorrow. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. I am sure that they (complete) their work by May. Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. At what time you (be) here? Раскройте скобки, поставив глагол в подходящую по смыслу форму будущего времени. What you (do) at 8 o’clock? I (work) on my report. Выберите правильную форму. When ___________ the company? have you joined did you joined did you join have you ever joined Выберите правильную форму. The reason I look so brown is that _______________ from a business trip to Barbados I come back I came back I never came back I've just come back Выберите правильную форму. You ___________ to a word ____________ listened I haven't said didn't listen I say listened saying haven't listened I've said Выберите правильную форму. It's obvious that ________________ this report. you haven't read you didn't read you don't read you not read Выберите правильный вариант: She has studied very well at school. She studied very well at school. Выберите правильный вариант: Have you ever visited Italy? Did you ever visit Italy? Выберите правильный вариант: Thomas Edison has invented the light bulb. Thomas Edison invented the light bulb. Выберите правильный вариант: I have never smoked a cigarette ever since. I didn't smoke a cigarette ever since. Выберите правильный вариант: Charlie Chaplin has made a lot of films. Charlie Chaplin made a lot of films. Выберите правильный вариант: When have you last been to the cinema? When did you last go to the cinema? Выберите правильный вариант: It's the best job I've ever had. It's the best job I ever had. Выберите правильный вариант: We haven't had lunch yet. We didn't have lunch yet. Выберите правильный вариант: The Titanic ________ in 1912. sank has sunk Выберите правильный вариант: Somebody ________ my bicycle! Now I'll have to walk home. stole has stolen Выберите правильный вариант: Gerry ________ off his bike three times this month. fell has fallen Выберите правильный вариант: I ________ to work every day for the last six weeks! walked have walked Выберите правильный вариант: When Young Hee was a child, she ________ in Seoul. lived has lived Выберите правильный вариант: I ________ my key yesterday, so I couldn't get into the house. Eventually, I found it in my jacket pocket. lost have lost Выберите правильный вариант: You look tired. What ______________? have you been doing were you doing Выберите правильный вариант: I __________ him for ages. So I feel a keen sense of loss in his passing. knew have known. Раскройте скобки, поставьте глагол в подходящую по смыслу форму: Present Simple или Past Simple, Active или Passive. The boat (sink) quickly but fortunately everybody (rescue). Раскройте скобки, поставьте глагол в подходящую по смыслу форму: Present Simple или Past Simple, Active или Passive. Ron's parents (die) when he was very young. He and his sister (bring) up by their grandparents. Раскройте скобки, поставьте глагол в подходящую по смыслу форму: Present Simple или Past Simple, Active или Passive. I was born in London but I (grow) up in the north of England. Раскройте скобки, поставьте глагол в подходящую по смыслу форму: Present Simple или Past Simple, Active или Passive. While I was on holiday, my camera (steal) from my hotel room. Раскройте скобки, поставьте глагол в подходящую по смыслу форму: Present Simple или Past Simple, Active или Passive. While I was on holiday, my camera (disappear) from my hotel room. Раскройте скобки, поставьте глагол в подходящую по смыслу форму: Present Simple или Past Simple, Active или Passive. Why (Sue/resign) from her job? Didn't she enjoy it? Раскройте скобки, поставьте глагол в подходящую по смыслу форму: Present Simple или Past Simple, Active или Passive. Why (Bill/sack) from his job? What did he do wrong? Раскройте скобки, поставьте глагол в подходящую по смыслу форму: Present Simple или Past Simple, Active или Passive. The company is not independent. It (own) by a much larger company. Раскройте скобки, поставьте глагол в подходящую по смыслу форму: Present Simple или Past Simple, Active или Passive. I saw an accident last night. Somebody (call) an ambulance but nobody (injure) so the ambulance (not/need). Раскройте скобки, поставьте глагол в подходящую по смыслу форму: Present Simple или Past Simple, Active или Passive. Where (these photographs/take)? In London? (you/take) them? Переделайте предложение в Passive Voice, сохраняя его общий смысл. Somebody cleans the room every day. Переделайте предложение в Passive Voice, сохраняя его общий смысл. They cancelled all flights because of fog. Переделайте предложение в Passive Voice, сохраняя его общий смысл. People don't use this road very often. Переделайте предложение в Passive Voice, сохраняя его общий смысл. Somebody accused me of stealing money. Переделайте предложение в Passive Voice, сохраняя его общий смысл. How do people learn languages? Переделайте предложение в Passive Voice, сохраняя его общий смысл. People advised us not to go out alone Переделайте предложение в Passive Voice, сохраняя его общий смысл. Somebody has cleaned the room. Переделайте предложение в Passive Voice, сохраняя его общий смысл. They have postponed the concert. Переделайте предложение в Passive Voice, сохраняя его общий смысл. Somebody is using the computer at the moment. Переделайте предложение в Passive Voice, сохраняя его общий смысл. I didn't realize that somebody was recording our conversation. |