7нн. Методические указания и задания к занятиям семинарского типа, контрольной и самостоятельной работе по дисциплине
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Before you startSit down with a piece of paper. Look at the job(s) that you are applying for. Consider how your skills, education, and experience compare with the skills that the job requires. How much information do you have about the job description? Spend time researching detail about the job(s) that interest you and information about the employer - their structure, products, successes, and approach – from their own publicity, reports and publications; a library (business reports, trade papers); newspaper reports; the Internet. What to includePersonal detailsName, home address, college address, phone number, email address. Do you have your own web homepage? Include it (if it's good!). EducationGive places of education where you have studied - most recent education first. Include subject options taken in each year of your course. Include any special project, thesis, or dissertation work. Pre-college courses (high school, etc.) should then be included, including grades. Earlier courses, taken at say age 15-16, may not need much detail. Work experienceList your most recent experience first. Give the name of your employer, job title, and very important, what you actually did and achieved in that job. Part-time work should be included. InterestsThey will be particularly interested in activities where you have leadership or responsibility, or which involve you in relating to others in a team. A one-person interest, such as stamp-collecting, may be of less interest to them, unless it connects with the work you wish to do. Give only enough detail to explain. (If you were captain of a sports team, they do not want to know the exact date you started, how many games you played, and how many wins you had! They will ask at the interview, if they are interested.) If you have published any articles, jointly or by yourself, give details. If you have been involved in any type of volunteer work, do give details. SkillsAbility in other languages, computing experience, or possession of a driving license should be included. ReferencesUsually give two names - one from your place of study, and one from any work situation you have had. Or if this does not apply, then an older family friend who has known you for some time. Make sure that referees are willing to give you a reference. Give their day and evening phone numbers if possible. Optional extraIt can be good to start with a Personal Profile/Objective statement. This is a two or three sentence overview of your skills, qualities, hopes, and plans. It should encourage the employer to read the rest. StyleThere are two main styles of CV. In a chronological CV information is included under general headings - education, work experience, etc., with the most recent events first. In a skills-based CV you list all your personal details under the skill headings. This is called 'targeting your CV', and is becoming more common, at least in UK. But it is harder to do. So take advice on whether it is OK in your country and culture, and how to do it best. LengthMaybe all you need to say will fit onto one sheet of A4. But do not crowd it - you will probably need two sheets. Do not normally go longer than this. Put page numbers at the bottom of the pages - a little detail that may impress. PresentationA CV should be constructed on a word-processor, well laid out and printed on a good quality printer. Do use bold and/or underline print for headings. Do not use lots of different font types and sizes. You are not designing a magazine cover! Do use plenty of white space, and a good border round the page. Do use the spell-check on your computer! Consider using 'bullets' to start sub-sections or lists. A CV (resume) is quite simply an 'advert' to sell yourself to an employer. So the purpose of your CV is to make you attractive, interesting, worth considering to the company and so receive a job interview. An employer may have several hundred enquiries about a single job; he or she will only choose a few people who appear suitable for interview. Therefore, your CV must be as good as you can make it: easy to read, short and attractive. These are headings and categories commonly used in CVs:
Which one means (a -l): Basic facts about you?_____________ Practical abilities?_____________ Where you live most of the time?_____________ What you do in your free time?____________ When you were born?_______________ Mr, Mrs, Ms, or Dr?_______________ Details about your working life?____________ If you are married or single?___________ People who can tell us about your qualities and character?______ Proof that you have successfully completed a course?__________ Schools and colleges?_________________ Family name?________________ Which information is not usually asked for in your country? Should you give any information that is not mentioned here? Read the CV Complete a-h with appropriate headings or categories from the list in above. CURRICULUM VITAE Toni Carter a). _____________________________________ Full name: Toni (Antonella) Carter b). __________________14/02/78 Permanent address: Linden Cottage 88 Whitecross Road St Albens Herts WD3 8KY Tel./Fax: (01923)0845841 Mobile: 0789 765782 Personal email: Cartertony@gratisserve.co.uk c). ___________________Single d). _____________________________________ I am currently following a part-time MBA programme in International Business at Randolph Business school 1997-2000 University of South Nottingham: BSc Business Studies (2.1) 1994-1996 Dr Chalmer’s Six Form College: “A” levels in Italian (A), Mathematics (B), Biology (B). e). ______________________________________ Word-processing. Excel. PowerPoint. Clean driving licence. Languages: Bilingual English/Italian. f). ______________________________________ September 2002-present Farinelli Fashions: Marketing Executive with responsibility for customer services. I regularly visit sales outlets in the south of England and our suppliers’ factories in Malta and Morocco. January 2001-September 2002 Kill Corner: Shop Assistant, then Deputy Manager August-December 2000 La Sorpresa Italian Restaurant: part-time waitress g). _____________________________________ Soccer: At university I was captain of the women’s soccer team. Playing the cello. Member of SN Chamber orchestra. In my gap year I traveled round Australia and south-east Asia. I developed a much broader awareness of other cultures and ways of life. h). _____________________________________ Catriona Flynn Professor K. Pradesh Manager, Kilt Corner Randolph Business School Gorton Street 32 City Road London W8 London EC1B 7HG 6. CREATING A STRONG FIRST IMPRESSION Let’s consider different parts of a CV in more detail. Writing a personal statement A personal statement is a brief statement of the type of person you are, your skills and your achievements. It always comes near the top of the CV, before the main body and presents the facts in the most positive way. A well-written personal statement will immediately capture the attention of the employer and make them want to find out more about you. Read Silvia’s personal statement from her CV and find words and phrases which demonstrate the following points.
Read the following job advertisement and decide which personal statement is more appropriate.
Complete the table using the words from the box. In pairs, try and add more words and phrases to each column. Example: Highly experienced accounts manager with excellent communication skills.
Use the table to write your personal statement. When you give information about past work experience and achievements in a CV, use verbs in the past simple without a personal pronoun: Chaired weekly meetings (not I chaired weekly meetings). Look at the following table of action verbs commonly associated with professional experience. Select five verbs and write true sentences suitable for your CV.
In pairs, tell each other about your professional experience. Your qualifications If your education and qualifications are your strongest selling point, then you’ll want to put this information close to the top of your CV. This is especially true if you are a recent graduate, obtained excellent academic results or have gained a professional qualification which is a prerequisite for the job you’re applying for. At all the stages during your job application process you will need to be able to describe your academic qualifications clearly. Complete the sentences using the correct form of the verbs in the box. You will need to use some verbs more than once.
1. I graduated with a BA in Sociology from the University of California in Los Angeles in 2007. 2. I __________ Economics at the London School of Economics and Political Science (LSE). I then __________ a master’s in security Studies at the University of Birmingham, which included a semester at New York University at the Center of European Studies. 3. I __________ with a BA in Hotel & catering Management from Hong Kong Polytechnic University. I also __________ and MBA In Marketing, which I __________ last year. 4. After __________ from the School of Oriental languages and Communication with a BA (Hons) in Mandarin Chinese and English in Maastricht (The Netherlands), I was __________ a scholarship to __________ International relations at the College of Europe, Warsaw. In pairs, discuss the following questions: 1. What qualifications do you have? 2. Where did you go to university? 3. When did you graduate? 4. What types of career are common for people with your qualifications? 5. Which of your qualifications is most likely to impress a future employer? Demonstrating your interests The things you like doing in your free time say a lot about you as a person, and your personality is relevant to every job application. In pairs, discuss the following questions. If you have produced a CV before, what did you put in the personal interests section? Why do employers want to know about your interests? Match the skills and personal characteristics in the box with interests (1-5).
1. Team sports (football, volleyball, etc.) interpersonal skills 2. Individual competitive sports (cycling, climbing, etc.) _________ 3. Travelling (backpacking, expeditions, etc.) ______________ 4. Mind sports/activities (chess, sudoku, etc.) ______________ 5. Artistic interests (painting, photography, etc.) ______________ It can be more effective to present your interests in terms of who you are, instead of what you like doing, using adjectives and nouns to describe yourself. In pairs, try and add more words and phrases to each column in the following table.
Match the adjectives with the nouns in Ex. to make true phrases for you. For example: avid reader, regular blogger. Write the interests section of your own CV. Use adjectives and main combinations, the phrases in the box and your own ideas. Be as specific as possible and highlight the skills you need to achieve the things you enjoy doing. For example: Avid reader: economist subscription. Particularly interested in reading about recent development in science and technology. 7. IDENTIFYING FEATURES OF COVER LETTERS In pairs discuss the following questions. What’s the difference between a CV and a cover letter? Have you ever written a cover letter in English? What did you write in your cover letter? Read the cover letter and answer the following questions: What is Jane studying at University? Where did she work last summer? What does she do in her free time?
Look at Jane’s cover letter again. In which paragraph does she: Explain her interest in the position? _____ Create a positive final impression? _____ Demonstrate her skills and experience relevant for the position? _____ Introduce herself and explain her reasons for writing? _____ Mention other relevant skills and interests to impress the employer? The first paragraph of your cover letter should detail the job you are applying for and, if relevant, where you heard about the job (for example an advertisement, or personal recommendation) Complete the following opening paragraphs using the words in the box.
1. I am a final-year student who is about to graduate with a bachelor’s degree in industrial Engineering from Bristol University. I am writing to __________ about possible employment opportunities with Mendoza. I am interested in a position related to transportation management. 2. I am writing in _______ to your job posting for an investment banker on your company’s website. I have _________ my CV for your consideration. 3. I was recently speaking with Mr Fox from your firm and he _________ that I send you a copy of my CV. knowing the ________ for the position, he felt that I would be an ideal candidate, given my experience in international sales. 4. I would like to apply for the post of a Commercial Solicitor in your form as ________ on Legalpositions.com. As a recent graduate, I was particularly happy to see that the position is open to newly ________ lawyers. 5. Please, accept this letter as _______ for the Marketing Manager position currently listed on Monster.com. My CV is attached for your _______. In the body of your cover letter it is essential that you are able to demonstrate how your work experience and skills match the specific position you are applying for. To do this you need: read the job description carefully; identify skills and experience the company is particularly interested in; show any parallels with previous posts you have held or other experience. Read the following extracts from cover letters. For each extract underline the two main skills the applicants demonstrate. 1. My past experience of working overseas has brought me to a greater understanding of international cultures and traditions, as well as a better appreciation of my own culture. These insights would certainly benefit a multinational corporation, such as yours. Skills: intercultural awareness/dependability/flexibility/self-awareness 2. Within my role as a project manager, I am responsible for leading a team of five people. We often have to work unsociable hours under difficult conditions. I ensure that team morale is maintained by regularly counseling team members to check they are coping with the demands of the job. Skills: flexibility/literal thinking skills/language skills/interpersonal skills 3. I have a strong history of staff management, working closely with my current team of their personal development plans, and understand my role assisting and promoting staff member success. I regularly seek feedback on my performance from my superiors and colleagues to identify areas I need to improve in. Skills: reliability/ leadership skills/self-awareness/technical skills Underline useful phrases from the extracts which you could use in your own cover letter. For example in extract 1, My past experience of …has brought me a greater understanding of …, as well as… The final paragraph of your cover letter should round the letter of, leaving the reader with a positive impression of your application and a desire to interview you. Read the following final paragraphs. What do you think is good or bad for them? 1. My experience and other technical skills are too extensive to be listed here. I would appreciate the opportunity to meet with you to discuss my credentials at your earliest convenience. I look forward to hearing from you. 2. I would welcome the opportunity to discuss with you how I might contribute to your company in fulfilling its present goals. I will be available for appointment from 1st July. Thank you in advance for your consideration. I look forward to hearing from you. I would welcome/appreciate the opportunity to… Please, do not hesitate to contact me. Should you have/require… Thank you in advance for your time and consideration 8. SUCCESSFUL INTERVIEWS Preparing for the interview Congratulations! If you have been invited to an interview, you have passed a significant test. Your CV and cover letter have made a strong first impression. You have been selected in front of your rivals, and made it to the short list. Preparation is the key to a successful interview. The other candidates may have similar qualifications, skills and experience. The interview is your opportunity to prove you are the best candidate for the job. Ensuring you are well-prepared will help you to reduce stress, increase your confidence and improve your chances of being offered the job. . In pairs, discuss the following questions: How do you feel about going for an interview? How can you prepare for an interview? Which tips (from the list below) do you think are more important? Which ones would you do first? Try to predict the questions you are likely to be asked during the interview. Do some research into the company you are applying for a job with. Find out exactly what the job involves. Analyze your skills and experience and identify areas where you match the job requirements and the company needs. Rehearse the interview. Decide what you are going to wear. Prepare a list of questions to ask at the end of the interview. Read the tips below and say which of them are good (G) and which are bad (B) pieces of advice for job seekers. Dos and Don’ts for Job Seekers Arrive ten minutes early. Speak English with a friend before the interview. Bring a close friend or a relative with you for support. Take a copy of your CV and examples of your work with you. Learn some impressive words and phrases to use in the interview. Memorize long answers to questions that you anticipate being asked. Make it clear to a prospective employer that you have a number of other interesting interviews lined up. Have a small whisky before you leave for an interview. Meditate for half an hour before leaving for your job interview. Wear very flattering clothes for your job interview even if you feel uncomfortable in them. As you sit down, tell the interviewer that you are really nervous. When the interviewer asks you: “What job would you like to be doing in ten years’ time?” answer: “Your job!” Make a list of questions you want to ask the interviewer. Keep eye-contact with the interviewer and nod your head from time to time while listening. Saying the wrong thing Before you listen. Ms Driscoll is the personnel Manager of a large hotel group, and she is going to interview applicants for a job as a reception clerk. What kind of person is she looking for? Look at the list below and choose the five most important personal qualities:
Make sentences. Example: She is looking for someone who is reliable. She is looking for someone who has a sense of humor. Listening.These are the notes that Ms Driscoll made about seven interviews. Write the number of the interview next to the appropriate note.
Listen again. Pause after each interview and list the questions that Ms Driscoll asked. Check your list with the transcript in the Tape script. Tape script Dialogue Ms Driscoll: Let's get straight to the point. Why do you want this job? Interviewee 1: Well, I read the advertisement, and the salary is much better than I'm earning now. Ms Driscoll: Is the money important to you? Interviewee 1: Oh, yeah! It's important to everyone, isn't it? But it's not just that. I believe you have a lot of hotels in the Caribbean and the Far East, and that employees can get cheap holidays there... Dialogue Ms Driscoll: Ah, I see from your resume that you've won several gold medals for ballroom dancing. Interviewee 2: Yes, that's right. Ms Driscoll: And you've been to several countries for competitions, including Japan. Interviewee 2: Yes, I have. Ms Driscoll: Mm. What did you think of Japan? Interviewee 2: It was very nice. Ms Driscoll: Would you like to work abroad? Interviewee 2: Uh ... I don't know. Dialogue Ms Driscoll: Are you still working at the Whitbury Hotel? Interviewee 3: Yes, I am. But I want to leave. Ms Driscoll: Why is that? Interviewee 3: Well, the hotel isn't doing very well, and there are a lot of problems. Business is down. Ms Driscoll: Oh, really? What are the problems? Interviewee 3: The restaurant manager is absolutely useless. There have been so many complaints from guests! Last Saturday, this woman came into reception and she told me... Dialogue Ms Driscoll: Do you enjoy meeting people? Interviewee 4: Mm. Yeah. Like, it's very interesting to, um ... you know ... I enjoy meeting, um, different, um people ... you know what I mean. They're all, kind of, uh, so ... like ... um ... well, um... interesting ... Dialogue Ms Driscoll: You've worked in a bank for two years. Why are you interested in hotel reception work? Interviewee 5: Well, I like meeting people and I have a lot of friends who work in the tourist industry. In fact, my friend Michael has just come back from Spain. He was a tour guide in Granada. He's told me so much about the tourist industry. Granada's getting very popular now. You can fly there from Barcelona and Madrid... Ms Driscoll: Mm. Do you speak any foreign languages? Interviewee 5: No, but Michael speaks brilliant Spanish, and he's going to teach me. Dialogue Ms Driscoll: Why have you had five different jobs during the last year? Interviewee 6: I've had a lot of bad luck recently. Stupid things, really. One of the jobs was a long way from home, and my car broke down. Things like that, you know. Ms Driscoll: Oh, I see. Interviewee 6: Yeah, and then I was training to be a flight attendant, but I had motion sickness... Dialogue Ms Driscoll: And are there any questions you'd like to ask me? Interviewee 7: Uh, no. I can't think of anything. Ms Driscoll: Would you enjoy working in reception? Interviewee 7: I don't know. I think so. I don't know much about it, really. Dealing effectively with interview questions Responding to questions at an interview is your opportunity to give evidence of your skills and experience, prove you know what the job entails, and demonstrate that you are the beast person for the job. In pairs, discuss the following questions. 1. What questions might you expect to be asked in any job interview? 2. What advice would you give somebody about dealing with interview questions? Look at the following common interview questions. Write the type of question (A-C) next to each question (1-20). A) Questions that require you to talk about yourself, your ambitions, your personality, your hobbies and interests. B) Questions that require you to prove you have researched the job and company you have applied for work with. C) Questions that require you to demonstrate you have the skills and experience required for the job.
In pairs, try to think of some more questions for each category (A-C). Which questions would you welcome in an interview? Which questions would you not like to be asked? Asking questions of your own It is very common for interviewers to close an interview by asking if the candidate has any questions they would like to ask. People who ask good questions demonstrate real interest in and knowledge of the job. It’s important to consider the culture of the organization you are hoping to join and the personality of the interviewer. Be careful to adopt the right tone and convey a positive attitude. You want to ensure this opportunity works for you, not against you. In pairs, discuss the following questions. What sort of information should you try to find out during your interview? What questions would you ask in an interview in your country? Are there any questions you wouldn’t ask? Why not? Would you ask about salary? Pick and choose form the following list of tried-and-tested questions. What are the most/least enjoyable aspects of the role? You mentioned there would be a lot of researching. Could you tell me what your most successful employees find most satisfying about this part of role? What are the most important issues that you think the organization faces? Could you tell me more about the training opportunities you offer? Could you tell me how performance is measured and reviewed? Would there be a chance for promotion in the future? Do you have any doubts about whether I am suited to this position? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||