Методичні рекомендації до виконання практичних завдань для практичних занять дисципліни «Ділова англійська мова». ПЗ (1-20)-колом. Методичні рекомендації до виконання практичних завдань для практичних занять дисципліни Ділова англійська мова Тема Лексичний мінімум ділового спілкування та ділових контактів

Название	Методичні рекомендації до виконання практичних завдань для практичних занять дисципліни Ділова англійська мова Тема Лексичний мінімум ділового спілкування та ділових контактів
Анкор	Методичні рекомендації до виконання практичних завдань для практичних занять дисципліни «Ділова англійська мова
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2. Follow grammar and punctuation rules.

In any virtual communication—be it emailing, texting, posting on Facebook or blogging—use real words and complete sentences, and skip the emoticons.

“With very few exceptions, you should write the way you were taught in school,” French says. “Avoid all but the most common of internet abbreviations, and certainly skip the ones that are flippant or possibly inflammatory. And never curse.”

3. Know how to use online communication tools.

"There are protocols for the use of online community groups and messaging systems, such as Twitter and texting,” Smith says.

“Analogous to how we use tableware—just as we don’t use a knife to pick up our bite of steak to eat, we don’t use the text message space to write an essay. Knowing how to use a fork correctly is really the same thing as knowing the protocols of virtual communications. Familiarize yourself with these operational rules as much as possible, and always exercise self-control.”

4. Consider your virtual recipients.

"As Ann Chandler, founder of The Chandler School of Etiquette

, likes to ask, 'What is it like to be on the other side of me?'“ Smith says. “Remember that there is a real person on the other end of whatever you put out there. With this in mind, it’s important to show character and to be civil, and to always ask yourself if what you’re saying is true.”

5. Take care choosing your professional user name.

Put some thought into identifiers for yourself that others will see. Your best choice is to use your business name as your user name whenever possible and to never be cutesy. And if you own a business, French advises having an email address with your own domain name.

6. Pick up the phone when necessary.

When a conversation is getting long or involved, for clarity’s sake, move it to the phone, French advises. “Endless email strings or text messages are frustrating and eventually create too much opportunity for confusion.

When a long email is necessary, be respectful of your recipients by making it as easy to read as possible. Put the most important information at the top and organize with bullets and short paragraphs.

Adhere to these rules of the Internet, and you’ll be sure to develop successful online business relationships.

Read more articles onleadership.

A freelancer since 1985, Julie Bawden-Davis has written for many publications, including Entrepreneur, Better Homes & Gardens and Family Circle.

Photo: Thinkstock
Тема 1. Лексичний мінімум ділового спілкування та ділових контактів.

Тема практичного заняття 4. Діловий лист.

Мета заняття: ознайомити студентів з новим лексичним, навчити використовувати нові лексичні одиниці під час написання ділового листа; практикувати вживання лексичних одиниць, вдосконалювати вміння студентів вживати мовні одиниці у формальній та неформальній ситуаціях; розвивати мовні навички для вдосконалення ділової компетенції студентів, культуру ділового мовлення, мислення; формувати діловий стиль спілкування у практично-професійній та загально академічній діяльності.

Студенти повинні:

знати лексичний мінімум теми; лексеми та синтаксеми, які можуть бути використані під час складання ділового листа;

вміти оперувати лексичним мінімумом з теми; реалізувати свої комунікативні наміри під час написання ділового листа.

Забезпечення заняття

Роздатковий матеріал: картки із завданнями; зразки листів

Наочність: опорні конспекти з теми.

Література:

Основна:

1.Скребкова-Пабат М.А. Ділова англійська мова: навчальний посібник / М.А. Скребкова-Пабат.– Львів: «Новий світ – 2000», 2009. – 392 с.

2. Шевченко О.Л. Ділова англійська мова для економістів: письмова та усна комунікація : підручник / О.Л. Шевченко. – К. : КНЕУ, 2009. – 412 с.

Додаткова:

1.Cate Farral, Marianne Lindsley Professional English in use: Marketing.-Cambridge University Press, 2008. –144p.

2.Ian Mackenzie English for Business Studies.-Cambridge University Press, 2010. –191p.

3.Ian Mackenzie English for the Financial Sector.-Cambridge University Press, 2008. –159p.

4.Oxford Dictionary of English [Електронний ресурс] // ABBYY Lingvo х6 [Електронний ресурс] : электронный словарь. – 4,7 Gb. – ABBYY Software, 2014. – 1 електрон. опт. диск (DVD-ROM) ; 12 см. – Систем. вимоги : Pentium ; 512 Mb Ram ; Windows 8/8.1, 7, Vista, XP (SP2, 3). – Назва з контейнера.

Pre-reading stage

- learning essential vocabulary

- short talk

2. While reading stage

Grammar structures:

to act on behalf of
to agree with
always at your service
as agreed
as far as I'm concerned
as far as the payment is concerned
as follows
as per invoice
as per to the conditions
as per your request
as requested
as soon as possible
at your convenience
at your earliest convenience
at your expense
awaiting your reply
to be able to
to be authorized to
to be characterized by
to be confident in
to be delighted to
to be held responsible for
to be in arrears with payments
to be in difficulty
to be interested in
on arrival of the goods
on behalf of
on condition that - provided that
on delivery
on receipt of the order
on short notice
on written request
order to be confirmed
our best attention
our offer is still open
outside address
to pay the maximum attention to the matter
payable in advance
please allow us
please send us
please send us your instructions
prices are increasing
to reach the destination
to refer to
to return a letter to the sender
to sell at the best
to send under separate cover
sender address
short term
similar to sample - up to sample

to be late
to be overrun with orders
to be prepared to - to be willing to before the date we agreed upon
Best regards
body of the letter
circular letter
claim - letter of complaint
to come to a decision
to come to an agreement - to reach an agreement
complimentary close
to cope with the competition
correspond to the sample
to correspond with
covering letter
due to oversight
enclosure - attachment
to fix an appointment
following your instructions
from order receipt
further to our letter - following our letter
goods listed below
greeting
half-price
to have the pleasure to
to stop negotiations
to submit a sample
to suit the quality - to meet the quality
to take into consideration
the aim of this letter
the following items
the goods are available in our warehouse
the goods are not similar to sample
the goods are sold out
the goods arrived in good conditions
the letter remained unanswered
the matter in reference
the meeting was canceled
to our mutual benefit
to the kind attention of
under separate cover
up to an amount of
utmost care
we acknowledge receipt of
we apologize again for
we apologize for
we apologize for the delay
we apologize for the mistake
we are sorry to have to we are sorry to inform you

to have the power to hereby
in case of need
in compliance with - accordingly
in due time - in due course
in good condition
in our favor
in partial payment
in reply to your letter
in the absence of
to inform in due time
inside address
to let someone know in advance
letter opening - beginning of the letter
letterheading - heading
to look forward to looking forward to an early reply
looking forward to hearing from you
to make the goods available
to meet a demand
to meet customer's requirements
to meet the demand
Messrs
to notify in advance about
on advanced payment
we have received
we hope we'll receive the goods soon
we look forward to your kind reply
we must apologize for
we remain - our kindest regards
we sent you
we thank you in advance
we wish to inform you that
we would appreciate it if you could answer
we would appreciate your reply
with no obligation - without commitment
with reference to - in reference to with the compliments of
with the utmost care
with two weeks' notice
within the end of the month
within which
without delay
without notice
would you please let us have
would you please let us know
you ordered
you requested
you sent us
Yours faithfully (GB) - Yours truly (GB)

Samples of business letter
Types of business letters:

Apology Letters
When and how to apologize at work, plus examples of apology letters for employers and co-workers. Use these letters when you have made a mistake, behaved poorly, missed an interview, or in other circumstances where you've messed up, and need to apologize.

Appreciation Letters
Very often, feedback at work is dominated by the negative. If someone you work with closely does a great job, don't miss the opportunity to give praise and positive feedback. Sending a letter is a nice way to let employees, co-workers, colleagues, clients, and others know how much you appreciate them.

Business Thank You Letters
If someone does you a favor or helps you out in any way, always remember to send a thank you note. Browse for business thank you letters samples for a variety of business and employment related scenarios.

Candidate Rejection Letter
When you are in charge of hiring, you will need to inform job applicants when they do not receive the position. Here is an example of a candidate rejection letter to send to an individual who was not selected for a job.

Congratulation Letters
See sample congratulation letters for new jobs, new businesses, promotions, and other business related endeavors.

Email Message Examples
While it's often nice to send a handwritten or printed out note in the mail, it's more common these days to email. See business- and employment-related email message examples.

Employee Letters
Review sample employee letters and letters for applicants for employment including employee reference letters, job offer letters, appreciation and congratulation letters, and more letter examples.

Employment Verification Letter
Employment verification letters are often requested by landlords to confirm that a person is employed at a company. See information on what should be included in the letter and a sample employment verification letter.

Farewell Letters
Farewell message examples to let colleagues, clients, and your connections know that you are moving on. Sending a farewell letter is a good way to update people with new contact information so you can keep in touch in the future.

Inquiry Letters
Use inquiry letters to request meetings and to inquire about job opportunities.

Job Offer Letters
Examples of job offer letters, job rejection letter, counter offer letters, and more letters related to job offers.

Job Promotion Letter
A job promotion letter gives information on the promotion, including the employee's new title, salary, and the date the employee is transitioning into the new role.

Networking Letters
Sample job search and career networking letters including referral letters, letters of introduction, and networking outreach letters.

New Employee Letter
Sample welcome letter to send to a new employee, as well as details on the information to include in this type of letter.

Promotion Announcement
Sample email message notifying company employees about a promotion.

Reference Letters
See examples of reference letter, recommendation letter, personal reference, professional reference, and academic reference examples.

Referral Letters
Referral letter examples including letters and email messages requesting a referral, letters referring employees, colleague, or acquaintance.

Fill in the gaps

Fill in the gaps with the necessary words from the word list.

Choose from the following: garments, Dear, fortnight, Thank you, sorry, damage, let us, shipment
Reply to complaint
Textile Co. Ukraine

163 Holovin Avenue

Kharkiv 61034 Ukraine

Your ref: MW/DM

Our ref: CM/EM
23 May 2009

Woolworth Ltd

10 Horndean Way

Bristol BS1 CS6

Great Britain

… Mr Bellon

Your order № MS45/9.

Your letter MW/DM of 7 May 2009

… for informing us about the damage to our consignment (Inv. № 18871).

From our previous transactions you will realize that this sort of problem is quite unusual. Nevertheless, we are (3) … about the inconvenience it has caused you.

Please would you return the whole consignment to us, and we will ask the shipping company to inspect the (4) … so that they can arrange compensation.

If you want us to send you another (5) … as per your order № 14478, please (6) … know. We have the (7) … in stock and it would be no trouble to send them within the next (8) … .
Yours sincerely
Maryna Rudenko

Maryna Rudenko

Sales Manager

Тема 1. Лексичний мінімум ділового спілкування та ділових контактів.

Тема практичного заняття 5. Діловий емейл.

Мета заняття: ознайомити студентів з новим лексичним, навчити використовувати нові лексичні одиниці під час написання ділового емейлу; практикувати вживання лексичних одиниць, вдосконалювати вміння студентів вживати мовні одиниці у формальній та неформальній ситуаціях; розвивати мовні навички для вдосконалення ділової компетенції студентів, культуру ділового мовлення, мислення; формувати діловий стиль спілкування у практично-професійній та загально академічній діяльності.

Студенти повинні:

знати лексичний мінімум теми; лексеми та синтаксеми, які можуть бути використані під час написання ділового емейлу;

вміти оперувати лексичним мінімумом з теми; реалізувати свої комунікативні наміри під час написання ділового емейлу.

Забезпечення заняття

Роздатковий матеріал: картки із завданнями; зразки резюме

Наочність: опорні конспекти з теми.

Література:

Основна:

1.Скребкова-Пабат М.А. Ділова англійська мова: навчальний посібник / М.А. Скребкова-Пабат.– Львів: «Новий світ – 2000», 2009. – 392 с.

2. Шевченко О.Л. Ділова англійська мова для економістів: письмова та усна комунікація : підручник / О.Л. Шевченко. – К. : КНЕУ, 2009. – 412 с.

Додаткова:

1.Cate Farral, Marianne Lindsley Professional English in use: Marketing.-Cambridge University Press, 2008. –144p.

2.Ian Mackenzie English for Business Studies.-Cambridge University Press, 2010. –191p.

3.Ian Mackenzie English for the Financial Sector.-Cambridge University Press, 2008. –159p.

4.Oxford Dictionary of English [Електронний ресурс] // ABBYY Lingvo х6 [Електронний ресурс] : электронный словарь. – 4,7 Gb. – ABBYY Software, 2014. – 1 електрон. опт. диск (DVD-ROM) ; 12 см. – Систем. вимоги : Pentium ; 512 Mb Ram ; Windows 8/8.1, 7, Vista, XP (SP2, 3). – Назва з контейнера.

1.

Pre-reading stage

- short talk

- learning essential vocabulary

2. While-reading stage

Most of us in the business world use emails as the main, and in some cases the only, means of written communication. For many students studying Business English and practising their business email writing skills is an important part of their course.

While most of us are happy to write informal emails to friends that might have grammatical mistakes in them, the same is not true when writing to colleagues and clients with whom we want to make a good impression.

Or where we need to be a bit more careful or more diplomatic than usual.

So, how can you ensure that your email writing skills are up to standard? Here are somegeneral tips I’d like to share with you:

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