Англ. Essential Business English Practice (магистрат. Практикум по основам делового общения на английском языке учебное пособие
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Travel Agent: Good morning. Can I help you? Nancy: Yes, I’d like to reserve a seat for a flight to Hong Kong. Agent: Hong Kong? Would that be a round-trip ticket or one-way? Nancy: Round-trip, please. Agent: And for what date? Nancy: The eighteenth of this month, if possible, Agent: Friday, the eighteenth? What about the return date? Do you have a fixed date in mind, or do you want an open ticket? Nancy: I have to return on the 30th. Fixed. Agent: Non-stop? There are some cheaper flights via Canada, Japan or Korea. Nancy: Definitely non-stop. Agent: What class? Nancy: Economy. I can’t afford the others! Agent: OK. What time of day do you want to depart? Nancy: What’s available? Agent: Well, both Cathay Pacific flights are late departures, 11:45 p.m. and 1:40 a.m., so you could sleep. It’s a fifteen-hour flight. United leaves in the morning at 11:30 a.m. and it’s a daytime flight. Nancy: Mm, I have a United frequent flyer card, but I’ll take the Cathay Pacific 11:45 one. Agent: OK. Now let me check availability. Yes, that’s fine. Do you have a seating preference? Nancy: Window. How much is that going to be? Agent: Two thousand, three hundred and forty-two dollars, please. Now answer the questions using the information from the dialogue above. What ticket does Nancy need? When does Nancy want to leave for Hong Kong? Nancy needs an open ticket, doesn’t she? Nancy needs a first class transfer ticket, doesn’t she? How long does a Cathay Pacific flight take? What kind of flight is United? Nancy takes the United 11:30 because there are no seats available on the Cathay Pacific 11:45, doesn’t she? What is Nancy’s seating preference? How much does Nancy’s ticket cost? 10. Look at the Categories and Options box. Then role-play the conversation using different options. Use ex.9 as a model.
11. Communication activity. Situation 1. Student A. You are a traveller in Vancouver. Student B is a travel agent. You want to get to Ufa on Thursday morning. You can be at the airport only at 12:00 the earliest. Ask for direct flights, if there aren’t any take a transfer flight. Ask about departure / arrival time, check-in time, price, discount. Tell the travel agent your seating preference. Student B. You are a travel agent. Student A is asking you about flights from Vancouver to Ufa. You have this information:
Situation 2. Student A. You are a travel agent. Student B is asking you about flights from Vancouver to Samara. You have this information:
Student B. 2. You are a traveller in Vancouver. Student A is a travel agent. You want to get to Samara on Thursday night. You can be at the airport only at 9:00 the earliest. Ask for direct flights, if there aren’t any take a transfer flight. Ask about departure / arrival time, check-in time, price, discount. Tell the travel agent your seating preference. 12. Ask your partner these questions: What’s your favorite airline? Why? Do you belong to a frequent flyer programme? Do you collect air miles on a programme? Do you choose an airline because of air miles? Have you ever travelled in business class? Has an airline ever upgraded you to a better seat? Where do you prefer to sit? TELEPHONE TALK: IS THE FLIGHT DELAYED? 13. Study the dialogue below. A: InterAir, can I help you? B: Yes, please. I’d like some information about a flight arriving from Munich. A: Yes. Do you know what the flight number is? B: The flight number? I’m not sure. I know it leaves Munich at 17:30. A: Oh, yes, that’s IA 345. B: Yes, that’s it. Could you tell me what time it gets in? A: Yes, the arrival time is 19:10. B: 19:10. Do you know if there’s any delay? A: No, the flight is on time. B: Right, thank you very much. A: You’re welcome. Goodbye. Look at the prompts below and practice the conversation with your partner. A: InterAir / help? B  : Yes, please / like / information / flight / MunichA: Yes / know / flight number? B: The flight number? / not sure / know / leaves Munich / 17:30 A: Yes / IA 345 B: Yes / tell / time / gets in? A: Arrival / 19:10 B: 19:10 / know/delay? A: No / flight / on time B: Right / thank / much AT THE AIRPORT ‘In the space age, man will be able to go around the world in two hours – one hour for flying and one hour to get to the airport.’ Neil McElroy (1904 - 1972), US Secretary of Defense 1. Remember the following words and expressions. departure lounge / arrivals lounge – зал вылета / зал прилета information desk – справочное бюро сheck-in desk – стойка регистрации Excuse me, where is the American Airlines check-in desk? – Извините, где проходит регистрация на рейс Американ Эирлайнз? сarry-on luggage / hand luggage / cabin luggage – ручной багаж oversized / overweightluggage – крупногабаритный/ превышающий допустимый вес багаж You have overweight. – У вашего багажа лишний вес. to pay an excess luggage charge/fee – платить за перевес багажа to chargeforexcessweight – взимать дополнительную плату за излишний вес to check one’s luggage – сдать вещи в багаж Please mark this bag as ‘fragile’. – Пожалуйста, пометьте эту сумку этикеткой ‘хрупкое’. luggage receipt– багажная квитанция suitcase – чемодан left-luggage office – камера хранения lost property office – бюро находок fellow-passenger – попутчик boarding pass / boarding card – посадочный талон the estimated arrival time – ожидаемое время прилета the estimated time of take off – предполагаемое время вылета Is my flight on time? – Мой рейс отправляется вовремя? Your flight is 20 minutes delayed. – Ваш рейс задерживается на 20 минут. What’s the flying time? – Какая продолжительность полета? The flight hasn’t been announced yet. – Посадка еще не объявлена. Flight … to … is boarding. – Производится посадка на рейс… до … Please proceed to gate number 5. – Пройдите, пожалуйста, на посадку к выходу номер 5. The flight is boarding at gate number 5. – Посадка на этот рейс производится у выхода номер 5. Where is the flight boarding? – Где производится посадка на этот рейс? Fasten your seat belts, please. – Пристегните ремни безопасности. Remain seated (remain in your seats), please. – Оставайтесь на своих местах. Refrain from smoking. – Воздержитесь от курения. We are taking off. – Мы производим взлет. We are landing. – Мы идем на посадку. 2. Match the SIGNS you can see at the airport with their Russian equivalents and remember them.
 3. Look at this diagram indicating basic airport procedure and layout.
What happens at each point? What other facilities and services do you find in an airport? 4. Read the leaflet ‘Mackenzie Airport Welcomes First-Time Fliers’. It describes the procedure for passengers at an airport. Fill in the gaps with words or phrases from the list below.
Mackenzie Airport Welcomes First-Time Fliers! Welcome to Mackenzie Airport, designed to get your journey off to the right start. Whether you’re flying first class, business class, or (1)____economy______ class, we aim to give you efficiency and comfort. For first-time flyers, we‘ve prepared this leaflet to help you on your way. When you arrive at the (2)___terminal building__ you’ll find plenty of (3)____ trolleys ____for your luggage. Once inside the spacious departure lounge there are over fifty (4)____ check-in desks____ where your ticket will be checked and you’ll be given a (5)___ boarding pass_____. Your luggage will be weighed and put on a (6)___ conveyor belt_____ which takes it to the plane. Please note there is a weight limit and any (7)__ excess luggage_____ will have to be paid for. You can keep one small bag with you and take it onto the plane as (8)___ hand luggage_________. You should then go through a (9)_____ security check _ to make sure you are not carrying any dangerous or illegal items and (10)__ passport control __, where an (11)_ immigration officer_ will look at your passport. Now you’ll find yourself in the comfort of our modern air-conditioned (12)_ departure lounge _. While you’re waiting for your flight to be called, why buy some cheap (13)_ duly-free __ goods - alcoholic drinks, perfume, electrical goods, or souvenirs? Soon you’ll hear an (14)_ announcement __ or see (15) boarding ___ that your flight is (16)___ boarding __. It will also tell you which (17)_ departure gate _ to go to. Here you’ll be helped by a ground steward and on the plane a (18)_ flight attendant will direct you to your seat. Bon voyage! On your return to Mackenzie Airport we try to offer the same efficient service. After you’ve passed through (19)__ immigration control_, your luggage will be waiting on the moving (20)_ conveyor belt__ in the (21)__ __ hall. Then pass through (22)_ green channel _ where you should take either the (23) import duty _, if you have nothing to declare, or the red channel, if you have to pay (24)_ customs _. Once inside the arrivals lounge, lifts and (25)_ escalators__ will take you to all major transport services. On behalf of everyone at Mackenzie Airport, I wish you a very pleasant journey. Neil Thomson Neil Thomson, Director of Mackenzie Airport Welcome to Mackenzie Airport! (From Going International: English for Tourism) 5. Imagine you are flying from Europe to the USA. Number the following events in a logical order. Check in at least 45 minutes before your flight. 3 Fasten your seat belt and take off. 6 Land at JFK airport and get off the plane. 7 Show your boarding pass at the boarding gate and get on the plane. 5 Book your flight over the Internet or by phoning the airline. 1 Go through customs. 4 Take a taxi to your hotel. 9 Go through the metal detector and wait for you flight to be announced. 2 Go through passport control and pick up your baggage at a baggage claim hall. 8 6. Choose the correct answer. 1) You meet someone at the (customs/ arrivals/ departures) section. 2) You leave via the (departure/ customs/ arrivals) gate. 3) At the (customs/ boarding gate/ arrivals) section, an officer may check your bags. 4) At the (customs/ boarding gate/ immigration) section, an officer may check your passport. 5) When you get onto the plane, you (board/ mount/ hop) it. 6) The place where you wait to get on the plane is the (customs/ check-in/ boarding) area. 7) When you first arrive at the airport, you need to (check in/ check out/ check). 8) When you check in, you exchange your ticket for (luggage/ a boarding pass/ money). 9) The plane has to (fly up/ take off/ take out) to leave the ground. 10) The plane has to (land/ fall down/ drop in) when you reach your destination. 7. Communication activity. You are at an information desk. Ask questions and complete the missing information in your card. Then check and compare your information with your partner. Sample questions: When (What time) does flight BA21 depart / leave? What’s the gate number for the Moscow flight? Is the American Airlines flight to Moscow boarding yet? Key to airlines: AA – American Airlines BA – British Airlines AC – Air Canada RA – Russian Airlines CARD (Student A)
CARD (Student B)
8. Work with a partner. Role-play the situations: 1) You’re at the airport. Find out the following information at the information center: где производится регистрация пассажиров, вылетающих в Нью-Йорк; сколько багажа вы можете взять с собой; сколько единиц ручной клади можно взять в салон; сколько берут за перевес. 2) You’re meeting a foreign partner at the airport. Find out the following information at the information center: когда приземлиться рейс из Мадрида; сколько времени может занять паспортный и таможенный контроль; есть ли в зале для прибывающих ресторан и кофе-бар. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
