Англ. Essential Business English Practice (магистрат. Практикум по основам делового общения на английском языке учебное пособие
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Make a request (Просьба) Could you call (ring, telephone) me back? / Would you mind ... ? Могли бы вы перезвонить мне? Leave your telephone number (Оставить свой номер) My number is .... / You can reach me at .... / Call me at ... Мой номер… Finish (Прощание) Thanks a lot, bye. / I’ll talk to you later, bye. Благодарю вас, до свидания. / Я перезвоню вам позже, до свидания. Here are examples of voicemail messages 1. Telephone: (Ring... Ring... Ring...) Hello, this is Tom. I’m afraid I’m not in at the moment. Please leave a message after the beep..... (beep) Ken: Hello Tom, this is Ken. It’s about noon and I’m calling to see if you would like to go to the Mets game on Friday. Could you call me back? You can reach me at 367-8925 until five this afternoon. I’ll talk to you later, bye. 2. I’m sorry I can’t take your call at the moment. Please leave your message after the tone and I’ll get back to you as soon as I can. H  ello, Margaret, it’s Dagmar here. I’d like to come to Poznan next week to see you and Alex. There are some things we need to discuss relating tothe arrangements for the conference. Any day next week except Friday would suit me. Could you check with Alex and get back to me? I think we’ll need about three hours. Look forward to hearing from you. 9. Now practise leaving your own voicemail messages. You can make return messages to callers in ex.8. GOING ON A BUSINESS TRIP BY AIR ‘I travel not to go anywhere, but to go. I travel for travel’s sake. The great affair is to move.’ Robert Louis Stevenson (1850 – 1894), Scottish novelist, poet Discuss the questions below. How often and where do you travel? What way of travelling do you prefer? Why? What do you enjoy about travelling? What don’t you enjoy? What is the best/worst travel you have ever had? If you could go anywhere in the world for a holiday, where would you go? Why? Do you like going on business trips? Why? BUYING AIR TICKETS ‘Both optimists and pessimists contribute to our society. The optimist invents the airplane and the pessimist the parachute.’ Author Unknown 1. Remember the following words and expressions. to travel by air – путешествовать самолётом adult’s fare – стоимость проезда для взрослого (взрослый тариф) child’s fare – стоимость проезда для ребенка (детский тариф) a single ticket (BE) / a one-way ticket (AmE)– билет в один конец a return ticket (BE) / a round trip ticket (AmE)– билет туда и обратно an open return ticket / a fixed return date ticket – обратный билет с открытой / фиксированной датой a flight to (London) - рейс до (Лондона) a direct / non-stop flight – беспересадочный рейс transfer flight / connecting flight – рейс с пересадкой to make a stop-over – сделать пересадку destination – место назначения domestic flight – внутренний рейс international flight – международный рейс first / business / economy (class) seat – место в первом /бизнес /эконом классе non-smoking / smoking section - места для некурящих / курящих window / middle / aisle seat – место у окна / в середине / у прохода to cancel / to confirm a reservation - отменить / подтвердить резервирование билета confirmation number – код брони to book a ticket – купить (заранее) билет booking office – билетная касса available seats – свободные (имеющиеся в наличии) места Do you have a seating preference? / Where do you prefer to seat? / What seat do you prefer? – Где предпочитаете сидеть? (о месте в самолете) to board (a train, a plane, a ship) – сесть (на поезд, самолет, корабль) departure / arrival time – время вылета / прилета check-in – регистрация (на рейс в аэропорту) take-off – вылет самолета to keeponschedule – идти по расписанию (о транспорте) to bebehindschedule – опаздывать (о транспорте) London via New York – в Лондон через Нью-Йорк What time is the flight due to depart? - Какое время отправления самолета? The flight is cancelled / delayed. – Рейс отменен / задерживается. 2. Study the dialogue, then cover the English variant and practise translating it from Russian into English.
3. Read the dialogue and fill in the missing sentences. How long are they staying? Are there any seats available? When will the tickets come? When do they plan to leave? What are the options? Are there any British Airways flights about that time? Susan. Grand Tour Agency. Susan Sharp speaking. Hans. Hello, Susan. This is Hans Bradly. I need to send two of our sales managers to Rome next week. __________________________________? Susan. OK.____________________________________? Hans. Monday October 14th . Susan. And if you want to book a return flight I must ask you: _______________? Hans. Four days. They would like to come back on the night of the 17th. _________________________________? Susan. Let me have a look. There is a flight at 8.50 p.m. with British Airways. Hans. _______________________________? Susan. Fortunately, there are. I’ve just called it up on the screen. Shall I reserve you two right now? Hans. Yes, please. And make it Business Class, OK? _________________? Susan. In three or four days. I’ll send them to you as soon as they arrive. 4. Study the dialogue below and answer the questions that follow it. Part A Agent: All Canada Airlines. Can I help you? Jack: Yes. I need a flight from Vancouver to Phoenix on Friday. Do you have any seats? Agent: Let me see. Yes, I have one on the 5:30 flight. Jack: Five thirty! What’s the check-in time? Agent: One hour Economy. Thirty minutes Business Class. Will you take that? Jack: No. I won’t get to the airport in time. When will the next flight leave? Agent: There won’t be another direct flight on Friday. There’ll be one on Saturday at the same time. Jack: Fine. I’ll take it. Agent: Just let me check. Oh, I’m sorry, that flight’s full. Part B Jack: OK, forget direct flights. Can I transfer through another airport? Agent: Yes… you can go via Denver. That flight won’t leave Vancouver until six fifty-five. Jack: When’s the last check-in for Economy Class? Agent: Six o’clock will be OK. Jack: When will it get to Denver? Agent: Nine twenty Mountain Time. It’s an hour ahead of Vancouver. Jack: And when will the Phoenix flight leave? Agent: Five after ten. But don’t worry, you’ll make it. Jack: So, what time will I get to Phoenix? Agent: By the time you get to Phoenix, it’ll be ten after midnight. Do you want to take the flight? Jack: OK… Sure, that’s fine. Notes: Phoenix is the state capital of Arizona, the USA Mountain Time is the standard time in a zone including parts of Canada and the US in or near the Rocky Mountains Questions to part A Are there any seats available on the 5:30 flight on Friday? There are two direct flights from Vancouver to Phoenix on Friday, aren’t there? How many seats are left on a Saturday direct flight? Q  uestions to part BWhen will the flight leave Vancouver? What will the last check-in time be? Where will it stop? What time will it arrive in Denver? When will the next flight for Phoenix leave? What time will it arrive in Phoenix? 5. Put the sentences below in the correct order to make a dialogue.
6. You are in London and you want to buy a ticket for Rome. Complete the dialogue.
 7. Study the following conversation. A: I’d like to book a direct flight from Miami to Chicago on the 28th of August, please. B: Business or economy class, single or return? A: Return ticket, economy class, please. B: I’m sorry but there are no direct flights available, you’ll have to make a stop-over in New York. Departure from Miami at 7.35 a.m., arrival in New York 9.45 a.m., connecting flight to Chicago at 11.05 a.m., arrival in Chicago 12.30 p.m. A: OK. I’ll take that flight then. Could you reserve an aisle seat, please? B: I’ll give you seat number 17c. Your confirmation number is TG01K8 and your tickets will be available at the airline information desk. Check-in will be 2 hours before take-off. A: Thanks. B: You’re welcome, goodbye. Now translate the following into English and role-play the dialogue. Student 1 (Traveller)
Student 2 (Travel agent)
8. Read the dialogue and fill in the missing words.
At Air Line Travel Office: Good morning sir, how may I help you? I’d like to make a ___________________for a ________________ to Paris on the 1st of July, please. Yes, do you want a single or return ticket? A single _________________ please, but I was wondering whether I could get a really low fare. I have got a discount ticket for Paris, but, _________________ is June 30 at six in the morning, _________________ in Paris at eight-thirty. W  ell, that’s OK, but I was wondering whether I could change the departure date if necessary. I’m afraid that’s impossible madam and the rate will be 280 €. Never mind, I’ll take it. Here is your ticket, _________________ will be at five-thirty, the latest _____________ at five o’clock. Enjoy your stay over there madam. Now translate the following into English and role-play the dialogue. Student 1 (Travel agent)
Student 2 (Traveller)
9. Study the dialogue below and answer the questions that follow it. Nancy Lee is reserving an airline ticket from Los Angeles to Hong Kong. She has to make a lot of choices. |