Англ. Essential Business English Practice (магистрат. Практикум по основам делового общения на английском языке учебное пособие
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CHECK-IN 9. Read the dialogue and fill in the missing words.
- Hello sir. May I have your ____ ticket __ and passport, please? - Sure, here they are. By the way, what is the __ weight __ allowance? - 25 kilograms, sir. Oh, I see you are going to Paris! I’m sorry, but the flight has been delayed _. It will depart at 10 p.m. instead of 8 p.m. - Really? How come? I specifically ___ fly __ Air Special because you’re always on time! - I know, sir, but the problem is with the airport. There is a security issue in __ terminal __ B, so we had to move everything here. - OK, I understand. What __ gate __ do I have to go to now? - Number 50. It is at the very end on your left, after the security check. You’ll see the arrivals and __ departures __ screens right in front of it. - All right. By the way, could I please have a __ window __ seat? I like looking at the sky and the clouds. - Sure, here we are. Here is your passport, and here is your __ boarding pass __. - Thank you! I hope the ___ flight ____will be as pleasant as you are. ;) 10. Study the dialogue then role-play it. At the Check-In Desk Agent: Good afternoon! Where are you flying to today? You: Los Angeles. Agent: May I have your passport, please? You: Here you go. Agent: Are you checking any bags? You: Just this one. Agent: OK, please place your bag on the scale. You: I have a stopover in Chicago – do I need to pick up my luggage there? Agent: No, it’ll go straight through to Los Angeles. Here is your boarding pass – your flight leaves from gate 15 and it’ll begin boarding at 3:20. Your seat number is 26E. You: Thanks. 11. Communication activity. Now you are at the airport. Use the cards below to role-play the situation. Student A (you - Traveller)
Student B (Information desk / Check-in clerk)
12. Study the following information: Extra questions in the U.S. On flights going to or inside the U.S., you will probably be asked some extra security questions before or during check-in. Here are some sample questions and the correct responses: Agent: Did you pack your bags yourself? You: Yes. Agent: Are you carrying any firearms or flammable materials? You: No. Agent: Has your luggage been in your possession at all times? You: Yes. Agent: Has anyone given you anything to carry on the flight? You: No. Agent: Are you aware of the regulations regarding liquids in your carry-on, which must 3.4 ounces or less and placed inside a single quart-sized transparent plastic bag? You: Yes.  13. Look at three boarding passes. Complete the table. Then role-play conversations at check-in using the information.
   GOING THROUGH SECURITY 14. How do you feel about airport security? Choose the answer that suits you best. 1. When you are at the airport, what do you prefer? Some security checks Very careful security checks No security checks 2. Do you mind opening you carry-on luggage? No, I don’t mind. Yes, I feel embarrassed. 3. Do you mind when security ask you questions? Not at all. Not if they are polite. Yes. 4. Are you embarrassed when they search you after you have walked through the scanner? No. Yes. 5. How do you feel about airport security staff? They’re doing a difficult but important job. I wouldn’t like to do it. Why do they always stop me? I think they could be more polite. 15. Study the following dialogue. Agent: Please lay your bags flat on the conveyor belt, and use the bins for small objects. You: Do I need to take my laptop out of the bag? Agent: Yes, you do. Take off your hat and your shoes, too. (you walk through the metal detector) [BEEP BEEP BEEP BEEP] A  gent: Please step back. Do you have anything in your pockets – keys, cell phone, loose change?You: I don’t think so. Let me try taking off my belt. Agent: Okay, come on through. (you go through the metal detector again) Agent: You’re all set! Have a nice flight. AT THE GATE Airports are divided into terminals(the major sections of the airport) and each terminal has many gates.The gateis the door you go through to enter the airplane. 16. Here are a few announcements you might hear while you are at the gate, waiting for the plane to board. Study and translate them.00:0000:00 “Attention passengers of United Airlines flight 880. There has been a gate change. United Airlines flight 880 will now be leaving from gate 12.” “United Airlines flight 880 to Miami is now boarding.” (this means it’s time for passengers to enter the plane) “We would like to invite our first- and business-class passengers, Star Club Premium members, and passengers requiring special assistance to board at gate 12.” (this means that passengers who are “special” (first class, business class, or in the Star Club) or passengers who are elderly (old), disabled, pregnant, or with small children can go into the airplane first.) “We would now like to invite all passengers seated in Zone 2 – that’s rows 16-35 – to begin boarding United Airlines flight 880 at gate 12.” (look at your boarding pass to know your “zone number” and what “row” your seat number is) “We would now like to invite all passengers to board United Airlines flight 880 to Miami at gate 12.” (this means everyone can enter the plane) “This is the last call for United Airlines flight 880 to Miami, now boarding at gate number 12.” (this means it is the FINAL OPPORTUNITY to enter the plane before they close the doors) “Passenger John Smith. Passenger John Smith, please proceed to the United Airlines desk at gate 12.” (sometimes the announcement will call a specific passenger by name. The word “proceed” in this context is a formal way to say “go.”)  ON BOARD ‘There are only two emotions in a plane: boredom and terror.’ Orson Welles (1915 –1985), American actor, film director, writer 1. You are on the plane. You may have the following conversation: Conversation A Flight attendant: Good morning, ma’am. What’s your seat number? You: Uh, 34D. Flight attendant: That’s on the right side of the airplane. It’s by the aisle. You: Thank you. Conversation B Y  ou are near your seat.You: Excuse me. You’re in my seat. Man: Sorry? You: That’s my seat 34D. Man: This is 35D. You: No, it isn’t. Man: Well, where is 35D? You: That’s 35D here. Man: Oh, yes. It is. Sorry. Conversation C You are near your seat. You: Excuse me. You’re in my seat. Man: I don’t think so. You: That’s my seat 34D. Man: This is 33D. Look here! You: Oh, yes. It is. Sorry. Man: No problem. Now practise role-playing the same dialogues. 2. Below there are two announcements you can hear while you are on the plane. Study them and fill in the missing words from the boxes.
Pilot: Good morning ladies and gentlemen. On behalf of Captain Andrew and his crew __, welcome on board this British Airways Boeing 737. I apologize for the _ delay _, but we will be _ taking off _ very shortly. Some information about the flight: our flight _ time __ to London will be two hours and twenty-five minutes. We will be flying at the _ height __ of 30,000 feet, and our _ speed _ will be 500 miles per hour. We hope you have a pleasant flight. Flight attendant: Fasten your seatbelts, please. The pilot is preparing for take off. Once we are in the air, we will be serving a light snack and something to drink.
Flight attendant: In a moment we will be _ landing _ at London Heathrow where the weather is fine and sunny. Please make sure that your seatbelt is _ fastened ___, your seat is in the _ upright __ position and your table is _ folded __ away. 3. The following is a list of signs you can see in an airplane. Match the SIGNS with their Russian equivalents and remember them.
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