Англ. Essential Business English Practice (магистрат. Практикум по основам делового общения на английском языке учебное пособие
 Скачать 6.36 Mb.
|
|
8. Now say goodbye to each other. Use the phrases in ex.6 above. 9. Remember how to say ‘thank you’ and how to respond to thanks in English.
TELL ME ABOUT YOURSELF ‘Talk to people about themselves and they will listen for hours.’ Benjamin Disraeli (1804 –1881), British politician, writer 10. Alice and Steve meet each other for the first time at their friend’s birthday party. Read their conversation and fill in the missing phrases given below the dialogue. A: Nice party, isn’t it? S: Yes, it’s great. A: I’m Alison, by the way. Nice to meet you. S: I’m Steve, Steve Blair. 1)………………………………………… A: 2)…………………………….., too. 3)…………………………………………? S: I’m from Scotland. A: Where exactly? S: Glasgow. What about you? A: I’m from Birmingham. 4)………………………………………..? S: I’m a doctor. And you? A: 5)……………………… S: Really? 6)…………………………….? A: I’m twenty-two. And you? S: Well, I’m thirty-five. A: Thirty-five! Are you really? S: Yeah!!!
11. Match the questions with the answers below. Where are your friends from? What’s your nationality? How old is she? Are you a doctor? What’s your favourite colour? Do you speak Hindi? What’s your favourite band? What’s your phone number? Where is Warsaw? Can you spell it, please? What’s your mother’s job? When is your birthday? What’s your hobby? Who do you work for? Red. 33570098. She’s 19. Yes, of course. B-I-L-L…M-I-R-K. She’s CEO of Rosneft. I’m Italian. No, I’m not. Gardening. 27th December. In Poland. British Petroleum. They are from Germany. Yes, I do. The Spice Girls.  12. Imagine you are one of the persons below. Interview your partner and answer your partner’s questions about you.
Student B
13. Change partners. Ask your new partner about his/her first partner. What’s your position in your company? 14. Match positions with their descriptions.
15. Communication activity. Today is a special day. The company is celebrating its foundation. All the employees of the company are at a party. They want to know each other better. Step 1.Each student in a group chooses one of the cards below. On the card there is information about his / her new life. Students remember the information on the card. NB: Make sure two or more students don’t have one and the same card!!! Students shouldn’t read their partners’ cards!
Step 2. Students should mingle getting acquainted with each other. They should find information about their colleagues to complete the form below. The following sample questions can be helpful: What are your obligations and responsibilities (in the company)? What are you responsible for? What are you in charge of? How long have you been with the company? How long have you worked for the company?
 MAKING TELEPHONE CALLS ‘The words you choose to say something are just as important as the decision to speak.’ Author Unknown 1. Work in groups. Find out your partners’ opinions. Do you find it easy to remember telephone numbers? How many do you know by memory? How many telephone calls do you usually make in a week? How many of them are private calls? How many of them are local calls? How many of them are long distance calls? Do you usually make quick calls or long ones? Have you ever received very unpleasant calls? Do you always want to speak to people who call you? Do you always tell the truth to callers? (e.g. Do you ask someone else to say you’re out when actually you’re in?) Could you live without a phone? Why? Many people are not very confident about using the telephone in English. However, good preparation can make telephoning much easier and more effective. Then, once the call begins, speak slowly and clearly, be polite, sound friendly and use simple language. Check that you understand what has been said. Repeat the most important information, look for confirmation. Ask for repetition if you think it is necessary. It is also important to learn key vocabulary used when telephoning. Telephone conversations use a number of standard phrases that are specifically used only when telephoning in English. 2. Look at the chart below for key language and phrases used in telephone English and learn them by heart. INCOMING CALLS (when you receive a call) Identifyingyourcompany (fromtheswitchboard) (Представление своей компании по многоканальному телефону) Compact Systems. Good morning/afternoon. Identifying yourself when you pick up the phone (Представлениесебя) Bob Brown. / Bob Brown speaking. – Говорит Боб Браун. Helping the caller (Помощьзвонящему) (How) Can I help you? – Чем могу Вам помочь? Who would you like to speak to? – С кем Вы хотели бы переговорить? Which department is she / he in? – В каком отделе он работает? Asking who is on the telephone (Просьбапредставиться) Сan I take your name, please? – Представьтесь, пожалуйста. Excuse me, who is this? – Простите, кто это? (Can I ask) who is calling, please? – Простите, могу я узнать, кто звонит? Am I speaking to Bob? / Hello. Is that Bob – Это Боб? Asking about the reason of the call (Выяснениепричинызвонка) What’s it in connection with? – По какому вопросу звоните? What’s the reason of your call? Connectingthecaller (Предупреждение о соединении с кем-либо) Just a second/minute/moment please. – Секундочку. Hold on/the line, please. – Не вешайте трубку. I’ll put you through. / I’ll connect you. – Я вас соединю. I’m putting you through now. – Я вас соединяю. Can you hold on a moment? – Не могли бы вы немного подождать? Sorry to keep you waiting. – Извините, что пришлось подождать. Explainingthatsomeoneisnotavailable (Если с абонентом нельзя соединить в данный момент) I’m afraid Jack is not available at the moment. – Боюсь, сейчас я не могу вас соединить с Джеком. The line is busy / engaged. Do you want to hold?– Линия занята. Будете ждать? Mr Jackson isn’t in. – Мистера Джексона сейчас нет на месте. Mr Jackson is out at the moment. – Мистер Джексон вышел. I’m sorry, but Jack is on the other line at present. – Извините, но Джек говорит по другой линии. Alternativeactions (Предложить перезвонить/оставить информацию) Could you ring/call/phone back later? – Не могли бы Вы перезвонить позже? Can I take a message? – Я могу ему что-то передать? Would you like to leave a message? – Вы хотели бы оставить информацию? Respondingtothanks (Ответ на благодарность) Not at all. – Не за что. D  on’t mention it. – Не стоит благодарности.You’re welcome. – Пожалуйста. / Обращайтесь еще. My pleasure. – Рад был помочь. Endingthecall (Завершение разговора) So is that everything? – Итак, это все? Is that all? – У Вас все? Is there anything else? – Что-нибудь еще? Thanks for calling. – Спасибо за звонок. Bye for now. – До свидания. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||