Методичка Усвят НД. Российской федерации гоу впо алтайский государственный университет международный институт экономики, менеджмента и информационных систем в экономик
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Task 1. Read and translate the text. For each question below, mark the letters a, b, or c. The characteristics required by a good manager are well-documented and clearly definable. The person has to be, among other things, responsible communicative, supportive and approachable. These adjectives are not gender-based, and focus attention on interpersonal skills, but a fierce debate still rages as to who make the best managers – men or women. The implication is that, providing an individual has all the right traits, he or she will automatically become a successful manager. Surveys have been carried out to find out why certain individuals become national leaders. After all, if a person occupies the leading position in a country, there ought to be some common identifiable qualities which have universal appeal. The facts discovered are bizarre. For example, some leaders have been above average height or were well below it. They have been intelligent, but not geniuses and have had great enthusiasm, courage, determination, energy and faith. But possession of all these traits would be unusual in any one person. So these are necessary, but not sufficient conditions; good leaders have these qualities, but their possession alone does not make a good leader. In his book, Understanding Organisations, professor Charles Handy claims there is not right style of leadership. He says that leadership will be most effective when the requirements of the leader, the subordinates and the task fit together. This would seem to rather exclude personality from the equation. And yet, we can all recall managers whom we have liked or disliked, so there has to be more to the magic formula for a successful manager. Handy adds that managers need value systems which would acknowledge the desire for personal success and the planning and control of the actions of the people below them in the company hierarchy. In his later theories, he defines managers as people who are responsible for making things happen. These are professionals who are accountable to the people who pay them and to the people working with and for them. Managers take responsibility for the actions of others. This is a popular modern definition of a manager, and while Handy accepts that personal characteristics like assertiveness, patience, loyalty and consistency are very important, he has added further vital statistics which he calls the four Ps: Projects (in which teams are involved), Professionalism, Passion and Pride.
Writing You have been asked by your Corporate Affairs Director to make hotel reservations for thirty people for a management conference during July or August. The following points are important. The hotel must have a conference room with Power Point available. All bedrooms must have private bathrooms. The restaurant must be at least four-star, and there should be a swimming pool and gymnasium. Your director has sent you the following hand-written note: Please check if the hotel caters for handicapped people, as one delegate is in a wheelchair. And don’t forget to ask for a good discount! Read the advertisements, select the best hotel, and then write a letter of 120-140 words to the hotel management, attempting to obtain the best deal.
A traditional enchanting hotel, all rooms en suite with TV/Telephone, tea and coffee. Three-star restaurant with mountain views. Conference room for 60 delegates with the latest computer facilities. Note – swimming pool closed for refurbishment during July and August. 2. The Oliver Hotel Baston New, modern hotel close to motorway access. Perfect for the businessperson who needs conference facilities, Internet access and the latest software. All rooms en suite with tea, coffee and mini-bar. Five-star restaurant stays open until midnight. Shakespeare Bar with real ale. Superb Olympic-style swimming pool, sauna and gymnasium. We take pride in our ability to look after our wheelchair-bound customers. 3. The Rose Bower Hotel Plympton Set in three acres of rolling countryside, the perfect escape for a relaxing holiday. All rooms en suite with home comforts. Four-star award-winning restaurant with resident French chef. Visits to Exeter Cathedral and Dartmoor are a speciality. Bring the family. Please note, we do not offer conference bookings. 4. Hotel Bankside Bournemouth 120 en suite rooms and fully licensed bar. Twin, Double and Triple rooms available all year. Colour TV with 15 channels. Choice of 10 restaurants within walking distance. Parking for 80 cars. Sea views available. Four penthouse suites with magnificent sea views. 5. The Old Thatched Hamleton The perfect country hideaway-no mobile phones, TVs or computers. The perfect retreat for tired executives trying to escape the rat race. Five-star restaurant. Superb pool and gymnasium to burn off those extra pounds. Discounts available for group bookings.
Task 1. Read and translate the text and complete it with the correct headings from the box. Corporate downsizing Empowerment Just in Time Learning organizations Outsourcing Re-engineering Team-working Total Quality Management
This system was introduced from Japan in the 1980s. It means ordering components exactly when you need them, and supplying goods exactly when the customer needs them. It eliminates storage time and reduces costs. 2. ______________________ Many large corporations and multinationals had grown too complex by the 1990s. Some sectors of the organization were less profitable. Many of these companies sold off or closed the underperforming sectors. 3. ________________________ Management increasingly understands the value of sharing power with others throughout the organization. This leads to more participation in decision-making. 4. ________________________ This is closely related to (3). By encouraging employees to work in very fluid teams, responsibility is shared. Employees and managers at all levels develop a better self-identity and work becomes more interesting. This system is seen as much more efficient than linear or hierarchical structures. 5. __________________________ This is a total revision and restructuring of an entire company. It involves asking fundamental questions about the objectives of the business and how it operates. It aims to create big improvements in cost, quality, service and product. 6. ___________________________ This management approach focuses on measuring the quality of service in all aspects. The idea is to develop systems that are more efficient and more economical, but which are also more able to meet the needs of customers. 7. _____________________________ This approach recognizes that companies cannot do everything. It can be better to use external suppliers for some specialist operations, or particular components in manufacturing. This decision can create quality improvements and cost savings. 8.____________________________ Many companies have developed internal training programmes to help with staff development. This is an important investment in the workforce. It not only makes people better at their job but it also makes them happier. It may also help companies to keep their best managers and staff. |
