Part2_испр. Учебное пособие для студентов гуманитарных специальностей уровня Intermediate Под редакцией Г. Н. Земляникиной
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| Name of shop | What it sells |
| department store | almost everything: furniture, clothes, electrical appliances, toys, jewellery, houseware (e.g. dishes, cooking utensils); hardware (e.g. tools, paints etc) |
| supermarket | food/groceries; household goods (e.g. cleaning products) |
| butcher(’s) | meat |
| baker(’s) | bread |
| greengrocer(’s) | fruit and vegetables |
| chemist(’s)/drugstore | medicine and personal care products (e.g. shampoo, soap, toothpaste) |
| newsagent(’s) | newspapers; cigarettes; stationery (e.g. writing paper, postcards, envelopes) |
| boutique | fashionable clothes |
Note also: a shopping center/a mall = a place with many shops outside or indoors.
A store may have a shop window; a cash desk/cashier’s desk; a counter; an aisle; a fitting/changing room; a trolley.
A shop assistant/a salesman/a salesclerk may serve/attend; wrap purchases; give change ( a receipt, a refund); charge.
A customer/ a shopper may do the shopping; go ; do the window ; make a shopping list; pay cash ( by cheque, by credit card); buy/purchase; haggle about prices; order; queue/ wait in line; try on clothes.
Goods/produce/items/articles may be on sale/available; out of stock; expensive/pricey; cheap; a good bargain; of the best brand.
Items may be packaged in boxes (e.g. a of jam, instant coffee); cans (e.g. a cola); cartons (e.g. a of milk, yoghurt); packets (e.g. a cigarettes); tubes (e.g. a of toothpaste).
Everyday English
Exercise 3. Read the following expressions and learn them by heart.
In a shop
| Assistant: | Can I help you? |
| Customer: | Yes, I’m looking for (= I want) a blue jumper. |
| Assistant: | Can I help you? |
| Customer: | No, I’m just looking, thanks. (= I don’ need help) |
| Assistant: | Can I help you? |
| Customer: | I’m being served, thanks. (= another assistant is already serving/helping me) |
| Assistant: | What size are you looking for? (e.g. big? small? medium?12?14?16?) |
| Customer: | Where’s the changing room? (= the room where you try on clothes; also called the fitting room) |
| Assistant: | It’s down there on the right. |
| Customer: | Yes, I’ll take this one/these. (= Yes, I want to buy this one/ these) |
| Assistant: | No, I’ll leave it thanks. (= No, I don’t want to buy it/them) |
| Customer: | Excuse me. Where do I pay for these? |
| Assistant: | Over at the cash desk/till. |
| Customer: | And can I pay by cheque/credit card? |
| Assistant: | Yes, of course. |
Vocabulary Activities
Exercise 4. Can you find a “general” word to describe each group of items below?
Example: fruit e.g. apples, oranges, peaches.
1) … e.g. shoes, a blouse, a jacket; 2) … e.g. a sofa, an armchair, a table; 3) … e.g. a television, a washing machine, a food mixer; 4) … e.g. washing powder, soap, milk, toilet paper; 5) … e.g. teddy bear, plastic gun, lego; 6) … e.g. writing paper, envelopes.
Exercise 5. Where would you buy each of these items? Choose from the shops in the box.
| newsagent(’s) chemist(’s) | department store butcher(’s) | greengrocer(’s) supermarket |
1) a kilo of tomatoes; 2) a postcard and a stamp to stick it on; 3) a loaf of bread; 4) a notebook and a pen to write with; 5) a chicken; 6) a fashionable dress; 7) a personal stereo; 8) a medicine; 9) a set of furniture; 10) a frying pan; 11) a tube of toothpaste; 12) a set of tools.
Exercise 6. Match the words in the box with the description given.
| catalogue shopping list | refund bargain | deposit shopkeeper | receipt wallet | trolley purse |
1) You push this in the supermarket and fill it with food. 2) You are given this as a proof of buying smth. 3) This person is in charge of a shop. 4) You put money especially banknotes in this. 5) Coins are usually carried in this especially by women. 6) You make this before you go shopping. 7) Do this if you want to get a better price. 8) Leave this if you can’t pay now but want to buy later. 9) Read this to find descriptions of goods. 10) The shopkeeper gives you this if the purchase is of bad quality.
Exercise 7. What do we call:
1) a shop where you can buy fashionable clothes; 2) a place with many shops either outside or indoors; 3) a person who works in a shop; 4) a person who does the shopping; 5) a person who receives and pays out money in a store; 6) the place where you pay for the items you are going to buy; 7) the place in a shop where goods are displayed; 8) the place in a shop where you can try on clothes; 9) a small sign attached to the item with the price written on it; 10) a row of goods in a supermarket; 11) looking round the shops without planning to buy anything.
Exercise 8. Complete each phrase with a word from the box.
| paint baked beans | cornflakes beer | sour cream matches | jam flowers |
1) a bunch of … ; 2) a packet … ; 3) a jar of … ; 4) a carton of … ; 5) a tin of … ; 6) a box of … ; 7) a can of … ; 8) a tube of … .
Exercise 9. Choose the most suitable word or phrase in each sentence.
1) That new clothes shop has a lot of good bargains/items. 2) It costs £2.50. So give her £3, and she’ll give you 50p rest/change. 3) I don’t go to that supermarket, it’s a bit priced/pricey. 4) You cannot return goods without the original recipe/receipt. 5) Supasoft Soaps are for sale/on sale here. 6) A carrier bag is free with each buyer/purchase over £5. 7) If you pay cash we can give you a 10% cutting/discount. 8) How much did you spend/pay for your new shoes? 9) This is a good shop but the prices/costs are very high.
Exercise 10. Complete each sentence with a word from the list.
bargain, wrap, try on, queue, order, haggle about, cash, brand, change, credit card, serve, counter
1) You have to … for ages to pay in this supermarket. 2) The trousers I bought are the wrong size. I’d like to … them. 3) Could somebody … me, please? I’ve been waiting for ten minutes. 4) Is this a present? Would you like me to … it for you? 5) We don’t have your size at the moment, but we can … it for you. 6) Would you like to … this green dress? 7) It’s not polite to … prices in British supermarkets. 8) You can use a cheque or can pay … or by … . 9) A shop assistant serves customers from behind the … . 10) The company tried to sell polyester suits under the LEVI … and soon started to lose money. 11) These orange trousers were a real … . I got them for half price in the sale.
Exercise 11. Complete this shopping dialogue.
| Assistant 1: | Can I help you? |
| Customer: | Yes, I’m (1) ……… a blouse like this, but in blue. |
| Assistant 1: | I see. And what (2) ……… are you looking for? |
| Customer: | Uh, 14 usually. |
| Assistant 1: | Ok, I’ll just go and see if we’ve got any. |
| Customer: | Thank you. |
| Assistant 2: | Can I help you? |
| Customer: | No, it’s OK, I’m (3) ……… thanks. |
| Assistant 1: | Here we are. The last one in stock. |
| Customer: | Great. Can I try it on? |
| Assistant 1: | Yes of course. The (4) ……… is just over there. |
| Assistant 1: | How was it? |
| Customer: | Fine. I’ll (5) ……… . |
| Assistant: | Right. Would you like to pay over there at the (6) ……… ? |
Communication Activities
Exercise 12. Here are two conversations that might take place when you want to go grocery shopping. In the first one two people are looking in the paper to see what the specials are. They are making a shopping list. Read the conversation several times with a partner. Trade roles.
| JEFF: | I’ve checked the kitchen and made a list of the things we’re out of. |
| MELINDA: | Okay … Kienow’s has baked beans on special at 98 ¢ for a large can. Let’s pick some up while we’re there. |
| JEFF: | Okay … We need some coffee – is there anything on sale? |
| MELINDA: | Let’s see … Yeah, S and W Colombian is on for $2.59 a pound. That’s pretty good. |
| JEFF: | Sure is. What else have they got? |
| MELINDA: | Popcorn’s cheap – two pounds for 79, and I think we’re out. |
| JEFF: | Yeah, we are – I used the last of it on Sunday. Anything else? |
| MELINDA: | Their TV dinners are on sale, too, but who cares? |
| JEFF: | No thanks! Let’s go! |
a) Answer the questions.
1) What three things does Jeff add to the list of groceries they need? 2) What do they decide not to buy?
b) Cover the text and say the exact words Melinda used when she
1) told Jeff the baked beans were on special; 2) told him about the coffee; 3) told him the popcorn was cheap; 4) told him the TV dinners were on sale.
c) Act out the scene with a partner.
Exercise 13. The second conversation takes place at the check-out counter of a supermarket. Read the conversation several times with your partner. Trade roles.
| CLERK: | Good morning! |
| JEFF: | Hi! It’s pretty quiet here for a Sunday! |
| CLERK: | Well, it’s still early. |
| MELINDA: | Oh, darn, I forgot to get toothpaste! Where would I find it? |
| CLERK: | Aisle 7A, top shelf, near the paper napkins. |
| MELINDA: | Thanks … Here you go! |
| CLERK: | Okay, that comes to $53.40 out of $55 … there’s 50, 75, 54 and one is 55. Thank you. Would you like someone to carry that out for you? |
| JEFF: | No, thanks, we can manage. |
| CLERK: | Have a nice day, now. |
a) Answer the questions
1) What time of the day and what day of the week is it? 2) How much does Melinda give the cashier? 3) How much change does she get?
b) Cover the conversation and tell exactly how…
1) Melinda said she has forgotten the toothpaste; 2) the cashier told them the price and counted out their change; 3) Jeff said he didn`t need any help; 4) the cashier said
goodbye.
c) Figure out which coins and bills the cashier gave them and which bills they have given the cashier. Work with your partner paying and making change.
Exercise 14. This time you are going to practise the way the Englishmen talk at a ready-made clothes department. Read the dialogues several times with your partner. Trade roles.
Dialogue 1.
A: Are you being served?
B: No. What have you got in the way of brown suede jackets, size 42?
A: Sorry, but we’ve sold right out.
B: Are you likely to be getting any more in?
A: I should think so, yes. If you leave your phone number, I’ll ring you.
Dialogue 2.
A: Is anybody looking after you?
B: No. I’m after a size 40 V-neck pullover in grey.
A: The best I can do is a 36.
B: Could you order me one?
A: I should imagine so, yes. If you leave your address, I’ll contact you.
Dialogue 3.
A: Are you being attended to?
B: No. I’m trying to find a navy blue raincoat, size 42.
A: I can do the size, but not the colour.
B: Do you think you could get one for me?
A: Yes, of course. Look in again Monday week.
Dialogue 4.
A: Are you being seen to?
B: No. I’m looking for a pinstriped suit with a 34 waist.
A: I’m afraid I can’t help you at the moment.
B: Will you be having any more in?
A: I doubt it, but you might be lucky at our High Street branch.
Notes: in the way of brown suede jackets = in brown suede jackets
Monday week = a week from next Monday
Exercise 15. Try to remember the samples of the conversations you’ve just read and fill the gaps in the following phrases:
Example 1: I’m trying to find a navy blue raincoat in size 42.
1) … blazer … . 2) … 38. 3) I’m looking for … … . 4) … pullover … . 5) I’m after … .
Example 2: A: What have you got in the way of white nylon shirts?
B: Nothing in nylonat the moment, I’m afraid.
1) A: … brown suede shoes? – B: … suede … . 2) A: … red leather handbags? – B: … red … . 3) A: … plain silk ties? – B: … silk … . 4) A: … black double-breasted jackets? – B: … double-breasted … . 5) A: … light-weight navy blue blazers? – B: … navy … .
Example 3: Reply to A’s questions using the comparative form of the adjective.
A: I’m sorry, but size 40 is the biggest I have in stock.
B: Are you likely to be having any bigger ones in?
1) A: … royal blue … darkest … . – B: … ? 2) A: … £ 30… cheapest … . – B: … ? 3) A: … grey … lightest … . – B: … ? 4) A: … 31 inches … longest … . – B: … ? 5) A: … 15 … smallest … . – B: … ?
Example 4: Reply to A’s questions using the present continuous passive.
A: Is anybody serving you?
B: Yes, I’m being served, thank you.
1) A: … looking after you? – B: … . 2) A: … attending to you? – B: … . 3) A: … seeing to you? – B: … . 4) A: … taking care of you? – B: … .
Roleplay
Exercise 16. You are at a grocery store. Work out a dialogue between a customer and a shop assistant.
Exercise 17. You are at a ready-made clothes department. Make a conversation between a customer and a shop assistant.
Reading
Pre-reading task
Exercise 18. You are going to read the text about shopping in Britain. While reading note down the most important things a visitor to the UK would need to know about shopping.
Before you read the text make sure if you understand the following words and phrases:
| buy in bulk | – buy things in quantities at once in a shop |
| feel worn out | – feel very tired |
| reclaim | – claim the return of smth. |
| tax | – (a sum of) money paid to the government according to income, property and goods bought. |
Text 1
SHOPPING IN BRITAIN
In England most shops open from 9 a.m. to 5.30 p.m. from Monday to Saturday, although some stay open much later especially in London and other large cities. In small towns and villages many shops close early on Wednesdays. Not many shops are open on Sundays.
When you buy something in a shop, you usually pay for it outright but sometimes you buy on credit. Besides cash, a lot of shops accept plastic cards. Some may also accept Eurocheques. Sometimes you may be offered a discount or a reduction on something you buy at a shop. You are often offered a discount if you buy in bulk. It is not usual to haggle about prices in a British shop, as it is in, say, a Turkish market.
If you want to return something which you have bought to a shop, you may be given a refund, i.e. your money will be returned, provided you have a receipt.
Nowadays, a great variety of different food is available from large supermarkets. There are rarely any shortages of fresh food, and there is far less likelihood of our having to rely on frozen products. Does this mean that supermarkets have become the most successful shops of all time? Certainly they seem to have made some kinds of food less expensive and most people enjoy shopping in them. There has been a reduction in the number of complaints made against supermarkets in recent years. The assistants are no longer impolite, but smile and try to be helpful. Above all, supermarkets have shown a willingness to listen to their customers, and to adapt to customer’s needs.
Most people enjoy looking for bargains in street markets. It can be very enjoyable walking around the stalls, among the crowds of shoppers, and trying to spend as little as possible. Of course it depends on the market. In fruit and vegetable markets, there is usually a wide variety of fresh produce, but it may not be cheap. There may be goods at reduced prices at the end of the day, however. Clothes markets can be a problem, as it is difficult to try on new clothes in the open air! Many people prefer antique markets, where although there is not much likelihood of finding valuable objects which are also cheap, you can enjoy yourself looking at all the things for sale. Whatever kind of market you look round, and whether you buy things or not, you usually end up feeling completely worn out. Still, it is an interesting way of shopping.
Everyone in Britain must pay Value Added Tax (VAT) on almost everything they buy. VAT is usually incorporated in the price.
Visitors to Britain can reclaim the tax when they leave Britain and present the appropriate documents issued by the shop. Usually when they buy rather expensive things like furs, gold, hi-fi goods etc., they should wonder if the shop operates the VAT scheme.
Comprehension Check
Exercise 19. Answer the questions.
1) What are the usual working hours of British shops? 2) How do the Englishmen usually pay for their purchase? 3) In what case may a customer be offered a discount? 4) In what case may a customer be given a refund? 5) What are advantages of shopping in a supermarket? 6) What are advantages/disadvantages of shopping in a street market? 7) What is very important about shopping in Britain? 8) What does VAT mean? 9) Can visitors to the UK reclaim the tax?
What do you think?
1) What is the difference between shopping in Britain and your country? 2) What shopping habits do you consider impolite?
Exercise 20. Newspapers often publish ads for specials you might find in a supermarket. Look through the following ads and try to understand them.
Answer the questions.
1) How much will the first can of MJB cost? 2) How many different kinds of Sanka are there? (Sanka is always decaffeinated.) 3) How much is a 3-ounce box of Jell-O? 4) What else in on sale?
Exercise 21. You are going to read about department stores in New York. Before you look at the text note down the most important things the visitor to New York would need to know about shopping. Read the text and see if your questions are answered.
Text 2
SHOPPING IN NEW YORK
Any visitor to New York will inevitably include shopping in their plan of action. The city is the consumer capital of the world: a shopper’s paradise which is a constant source of entertainment, with dazzling window displays and a staggering display of goods. Whether you have $50,000 or $5, New York is a place to spend it.
Opening Hours. Most shops in New York are normally open from 10 a.m. to 6 p.m., Monday to Saturday. Many department stores, though, are open all day Sunday and until 9 p.m. at least two nights a week. The best time to avoid crowds is weekday mornings. The most crowded times are lunch hours (noon to 2.30 p.m.), Saturday mornings, sales and holidays.
Taxes. The New York City sale tax, 8.25%, is added to the price when you pay. But you may still be asked to pay duty on goods at customs if you exceed the allowance. If the goods are sent direct, you won’t have to pay sales tax.
Department Stores. Most of New York’s large department stores are in midtown Manhattan. Allow plenty of time to explore as all these stores tend to be enormous, with an amazing range of goods. Prices are often high, but you can get bargains during the sales.
Stores such as Saks Fifth Avenue, Bloomingdale’s and Macy’s provide a diverse and extraordinary range of shopping services, including doing the shopping for you. But then you would miss out on what may be the shopping experience of a lifetime.
Abraham & Strauss, more familiarly known as A&S, is a bustling store which carries reasonably-priced ready-to-wear fashions for adults and children. It is the centerpiece of an Art Dec-style mall, the largest in Manhattan.
Barney’s New York is a favourite among the young professional New Yorkers. It specializes in excellent , but expensive, designer clothes. A branch for man is located in the glittering World Financial Centre.
Bergdorf Goodman is luxurious, very elegant and understated. It carries top-quality contemporary fashions at high prices, specializing in European designers. The men’s store is right across the street.
Almost every visitor to New York includes Bloomingdale’s on their sightseeing list. “Bloomies” is the Hollywood film star of the department stores, with many eye-catching displays and seductive goods. Its ambience is of luxurious Middle Eastern bazaar, filled with wealthy, immaculately dressed New Yorkers seeking out the newest trendiest fashions. Bloomingdale’s also has a high reputation for household goods and gourmet food – it has a shop devoted entirely to caviar. Extensive shopping services and amenities include a noted restaurant, Le Train Bleu, and a theatre ticket discount agency.
Lord & Taylor is renowned for its classic and much more conservative fashions for men and women. The store places an emphasis on US designers. You need a strong pair of legs, comfy shoes and lots of spare time to wander around.
Macy’s, the self-proclaimed largest store in the world, manages to sprawl over an entire city block. It has ten floors, and sells everything imaginable from tiny tin openers to massive TVs.
Saks Fifth Avenue is synonymous with style and elegance. It has long been considered one of the city’s top-quality department stores, with service to match. It sells stunning designer clothes for men, women and children.
Comprehension check
Exercise 22. Find the answers to these questions. In some cases there are two or more correct answers.
Which store…
1) is the largest in the world? 2) is famous for its food? 3) has a men’s store opposite? 4) will do your shopping for you? 5) will sell you tickets? 6) do most tourists visit? 7) specializes in US designer fashions?
What do you think:
1) What are advantages and disadvantages of shopping in a department store? Make a list considering the following points: a) price, b) choice, c) service, d) quality, e) convenience. 2) What products would you personally never buy in a department store? Why?
Exercise 23. Read the text again and highlight the words and phrases you would like to remember.
Comprehension
Exercise 24. Translate into English.
1) В каждом городе есть десятки магазинов и поход за покупками – одна из самых важных обязанностей домашней хозяйки. Англичанка, как правило, всегда имеет дело с одним и тем же овощным, мясным или булочным магазином. Рано утром она может позвонить в свой продуктовый магазин и заказать необходимые продукты. Ей не приходится идти туда самой, т.к. во многих магазинах есть служба доставки товаров на дом. Англичанка не платит каждый день за покупки, а каждую неделю получает счет. Иностранцы же предпочитают крупные магазины, т.к. они гораздо удобнее для покупателей и здесь можно найти широкий ассортимент товаров по умеренным, а иногда по сниженным ценам.
Так, например, в супермаркетах можно приобрести не только продукты, но также предметы личной гигиены, моющие средства, посуду, игрушки. Продавцы помогут вам найти необходимые товары, которые разложены по рядам. Оплата производится в кассе. Вы можете оплатить наличными, чеком или кредитками. На ценнике может быть указана сумма налога с продаж, который вы платите за приобретение предметов личной гигиены, игрушек, а также одежды. Вам не нужно платить налог с продаж при приобретении большинства продуктов. Сумма налога составляет около 10 % от стоимости товара.
2) – Мне помочь вам? – Да, я ищу голубой плащ 42 размера. – Примерьте, пожалуйста, вот этот. – Он слишком темный. У вас есть что-нибудь посветлее? – Конечно. Я думаю, вот этот вам подойдет. Пройдите, пожалуйста, в примерочную… Ну что, подходит? – Да. – И цвет вам идет. – А сколько он стоит? – 140 фунтов. – Я беру его. Где мне платить? – Касса в конце зала… - Здравствуйте, мне платить наличными или чеком? – Наличными, пожалуйста. С вас 140 фунтов. – Вот, возьмите. – Ваша сдача и чек. Спасибо за покупку. Приходите еще.
3) Большинство магазинов Нью-Йорка работают с 10 утра до 6 вечера. Лучше всего делать покупки утром в будние дни, когда в магазинах мало покупателей. Время, когда в магазинах больше всего покупателей – это обеденный перерыв, субботнее утро или распродажи. Большинство универмагов Нью Йорка находятся в центре Манхеттена. Они предлагают огромный выбор товаров. Цены здесь довольно высокие, но вы можете сделать удачные покупки на распродажах. Bergdorf Goodman – шикарный магазин, где продается высококачественная одежда по высоким ценам. Магазин специализируется на моделях от европейских дизайнеров.
Exercise 25. Write a description of your favourite shop.