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  • Exercise4. Answer the questions.

  • Comprehension Questions

  • Vocabulary Practice Exercise 1. Choose the necessary word and put it in the sentence.

  • Ехегсisе 2. Translate into English.

  • Grammar Exercises Exercise 1. Put the verbs in brackets into the proper present tense (Present Indefinite, Present Continuous or Present Perfect).

  • LESSON 5 LINE AND STAFF POSITIONS

  • Антонов О И Английский язык для бизнесменов. Антонов О. И. Английский язык для бизнесмена


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    Exercise 2. • Change the modal verb according lo the model

    Model: We ought to set objectives this month.
    We should set objectives this month.

    1. They ought to talk about the functions of an executive.

    2. A manager ought to make careful decisions.

    3. An executive ought lo be very competent.

    4. A vice president ought to decide on hiring, firing,
    vacation, hours.

    5. The board of directors ought to plan objectives and changes.

    6. They ought to have a meeting with a head of the department.

    Exercise 3. Your executive is a very tough man. What should his staff do to please him?

    For ideas:

    to be creative- быть с творческим отношением к делу

    to be well-organized - быть хорошо организованным

    to keep fit - держать себя в форме

    to be punctual - быть пунктуальным

    to be enthusiastic - быть энтузиастом

    to obey the rules - подчиняться правилам
    Exercise4. Answer the questions.

    1. What working position is the best for you?

    2. Are you accustomed to working under pressure?

    3. Are you accustomed to a red-tape job?

    4. Do you want to be an executive or an administrator of the big company? What should you do for it?

    5. What qualities do you need to be an executive of the company?

    6. What does it mean to be a competent manager?

    26
    Text

    WHERE AND HOW TO HIRE AN EMPLOYEE?
    An employer has several options to consider when he wants to hire, a new employee. First of all, he may look within his own company. But if he can't find anybody suitable for the position he will have to look outside the company. If there is a personal office; in the company, he can ask them to help him to find a qualified applicant. The employ er can also use another valuable sources, for example, employment agencies, consulting firms, placement offices and professional societies. He can also advertise in a newspaper or in a magazine and request candidates to send in resumes.

    The employer has two sets of qualifications to consider if he wants to choose from among the applicants. He must consider both professional qualifications and personal characteristics. A candidate's education, experience and skills are included in his professional qualifications. These can be listed on a resume. Personal characteristics, or personality traits must be evaluated through interviews.

    Active Vocabulary

    an option- выбор

    an employer- наниматель, работодатель

    an employee- служащий, работающий

    по найму

    to consider- рассматривать, принимать

    во внимание

    to be suitable for the position- соответствовать должности

    personnel office- отдел кадров

    an applicant- кандидат на должность

    valuable source- ценный источник

    employment agency- агентство по найму

    consulting firm- консультационная фирма

    to advertise- помещать объявления,

    рекламировать

    resume- резюме

    two sets of qualifications- два вида характеристик

    experience- (рабочий опыт)

    to evaluate through interviews- оценивать через интервью

    27


    Comprehension Questions

    1. Which options should an employer first consider when he wants to hire a new employee?

    2. What service does a personnel department provide?

    3. In what way can be the new employees be found outside
    one's company?

    4. What qualifications does the employer consider in
    choosing employee?

    5. What is meant by "professional qualification" for a job?

    6. What personal characteristics does the administrator
    consider when choosing an employee?
    Vocabulary Practice

    Exercise 1. Choose the necessary word and put it in the sentence.

    1. We are going to interview three... I
    for toe position. I 1 to advertise I

    2. If you need applicants for this po- I

    sition,... in a special section of the I

    local newspaper. I 2 resume

    3. Personnel office will help you to I

    find a new... I 3 employee

    4. All the information about the staff I

    of the firm can be found in... I 4 applicant

    5. She has a good... for the position: I

    a college degree, good., work, experience. I 5 personnel office

    6. I want to find a new secretary, I

    so I'll call an employment... I 6 qualification

    7. If you are аn applicant for the I

    position, you have to write your... I 7 agency

    8. Don't ask him... questions, it will I

    be impolite. I 8 personal

    Ехегсisе 2. Translate into English.

    1. Его должность в компании очень важна.

    2. Администратор ставит цели, принимает на работу, увольняет.

    3. Она не любит работать по принуждению.

    4. Я привычен к канцелярской работе.

    5. Управляющий должен быть компетентным.
    28


    6. Руководитель этой группы - очень талантливый специалист.

    7. Нам нужно нанять нового служащего.

    8. Поместите объявление в газету.

    9 Этот руководитель с большим опытом.

    10.Мы должны рассмотреть два вида характеристик.
    11 .Кандидаты на должность должны послать резюме.
    12.Вы найдете всю информацию в отделе кадров.
    13.Обратитесь в агентство до найму.
    14.Наниматель должен обратиться в консультационную
    фирму.

    Grammar Exercises

    Exercise 1. Put the verbs in brackets into the proper present tense

    (Present Indefinite, Present Continuous or Present Perfect).

    1. The vice president usually (to set) objectives for the staff.

    2. Don't disturb me, please, I (to work) with annual report.

    3. This firm often (to advertise) in different newspapers and magazines.

    4. We advertised in the special section of the newspaper but we (not to receive) the resumes yet.

    5. We (to evaluate) already the candidates through the interview.

    6. We (to look for) a specialist suitable for the position at the present moment.

    7. He (to send) just his resume and the letter of interest.

    8. They (to fire) the manager. He was not suitable for the position.

    9. You have to wait a little. He (to consult) with the executive.

    Additional Exercise

    If you decide to apply for a job in the western countries, you
    will probably need to form two documents: a letter of interest
    and a resume. This is the way how to do it. Read the letter of
    interest and a resume and try to write your own documents of
    the same kind. '

    1. a letter of interest

    29


    Dear sir or madam!

    I graduate from Tver state university in 1985. Now I am finishing my post-graduate studies to defend my candidate thesis this winter. My major is called the theory of literature, which includes the study of the history of Russian and foreign literature.

    I am interested in working in the Russian department of your university as a teacher of Russian and Russian literature for the school year 1991-1992. In high school I gained experiences teaching Russian to foreign students. In your department I could assist in the teaching of grammar, conduct a class in Russian conversation or give lectures on Russian literature.

    If you are interested please write me at the above address. I will look forward to hearing from you.

    Sincerely,

    Ivanov I.I.

    Eastern Washington Universities. Tutor of american post-graduates in Russian conversational skills (Fall 1989 - winter 1990) Private English lessons (Fall 1989 - present).

    PUBLICATIONS I am the author of 6 articles published in different editions of collections of articles. The topic of these publications is connected with folk and romantic British balladry. This is the subject of my candidate thesis which I am going to defend this winter.

    LANGUAGES Russian (native language), English, German.

    b) a resume.

    EDUCATION Tver State University, Faculty of Modern

    Languages, English Department (1983). Tver State University. Post-graduate studentship (1990).

    EXPERIENCE Tver State University. The Department of Foreign Literature. I deliver lectures on European Literature of the 17- 18th centuries (Fall 1988 - present). Tver State University. The Department of Russian Literature. ... Lecturer on Russian Literature of the 19- 20 centuries at the Preparatory Department (Fall 1988 - summer 1990) . Tver State University. Summer Courses of Russian Language for Foreign Students. Teacher of Russian Language (Summer 1989, 1990). Tver State University. The Department of Foreign Languages for Humanities. Teacher of English (1986- 1988). Tver secondary school teacher of English, German, Literature (1983-1986).

    ACTIVITIES Intercontact Cooperative Firm. Courses of

    intensive studies of foreign languages. Teacher of English (Fall 1989 - present). Tver State University Exchange Program bw. Tver and

    30

    LESSON 5

    LINE AND STAFF POSITIONS

    TEXT.

    In business, organization structure means the relationship between positions and people who hold the positions. Organization structure is very important because it provides an efficient work system as well as a system of communication.

    Historically, line structure is the oldest type of organization structure. The main idea of it is direct vertical relationships between the positions and tasks of each level, and the positions and tasks above and bellow each level. For example, a sales manager may be in a line position between a vice-president of marketing and a salesman. Thus a vice president of marketing has direct authority over a sales manager. A sales manager in his turn has direct authority over a salesman. This chain of command simplifies the problems of giving and taking orders.

    When a business grows in size and becomes more complex, there is a need for specialists. In such case administrators may organize staff departments and add staff specialists to do specific work. These people are usually busy with services, they are not tied in with the company product. The activities of the staff departments include an accounting, personnel, credit and advertising. Generally they do not give orders to other departments.

    Active Vocabulary

    relationship- взаимоотношение

    to hold a position- занимать должность

    organization structure- организационная структура

    level- уровень

    sales manager- управляющий по торговле

    маркетингу

    32

    salesman- продавец, торговец,

    to have direct authority- иметь прямую властьнад

    over smb. кем-либо

    staff- штат

    to give orders- отдавать приказы

    to take orders- принимать приказы

    a line department- линейный отдел (имеющий
    непосредственное отношение
    к конечному продукту)

    staff department- штабной отдел (не имеющий
    прямого отношения к
    производству, но его
    обслуживающий)

    to be tied in the company- иметь отношение
    к конечному продукту

    complex- сложный

    Comprehension Questions

    1. What does the organization structure mean?

    2. What does the organization structure provide?

    3. What is historically the oldest type of organization

    structure?

    4. In what position is a salesmanager in attitude to a vice-
    president of marketing and a salesman?

    5. What is the difference between line and staff
    departments?
    6. Why is an advertising department or a credit department

    considered staff structure rather than line structure?

    Vocabulary Practice

    Choose the necessary word and put it in the sentence.

    1. Organization structure shows... I

    between each position and positions I

    above and below. I 1 relationships

    2. A sales manager has direct... I

    over a salesman. I 2 to hold a position

    3. As a rule a... usually does not give I
    33
    orders to other departments. I 3 authority

    4. When the business gets more ... I

    there is a need for staff departments. I 4 complex

    5. My friend ... ... of sales manager. I

    6. The ... of staff departments is to do I

    different services. I 6 a line department I

    7. My friend works in a ... .... he is I 7 a staff

    responsible for the company product. I department

    Dialogue

    Peggy Forman is talking with Jaff Downing, another administrative assistant in her company.

    Jaff How are you today, Peggy?

    Peggy Oh, fine, thanks.

    Jaff Glad to hear that. By the way, are yon familiar with

    the organizational chart for the company?
    Peggy No, I am not. What is it like actually?
    Jaff Well, the chart shows how the employees are

    devided into groups. It gives one an overview of the

    chain of command in the company.
    Peggy I see. The positions can be line and staff ones.
    Jaff Yes. The subject is not new to you. What else

    do you know about it?

    Peggy As far as I know a worker in a line position receives

    orders from his immediate subordinate.

    Jaff Exactly, that's the line chain of command.

    Peggy A worker in a staff position reports directly to a line

    worker but he neither gives nor receives orders for

    line workers. Am I right?

    Jaff Yes, you are. But someone may have tine authority over people in his department and not be considered a line administrator.

    Peggy How can it be?

    Jaff That's possible when a whole department is a staff
    department. For example, in our company the head
    of the credit department or the personnel department
    can hardly ever be president of the company.

    Peggy And what do the people in staff departments do, how is their work different?

    Jaff Well, they are usually busy with services and they

    34

    could do the same service for any company.

    So they are not in the line.

    Peggy It seems to be rather complicated.

    Jaff It only seems so. I think the chart should help.

    Peggy Oh, sure. But, Jaff, would you explain me what

    span of control is?

    Jaff Oh, span of control refers to the number of people

    whom one managers directly.

    Peggy Can you give me an example?

    Jaff Well. The President of our company directly

    managers the Vice President of Production,

    the Vice President of Marketing and the

    Comptroller. Thus, his span of control includes

    three people.

    Peggy Yes, now I see. Thank you for your help.

    Jaff Not t all. Why don't we go to the coffee stall

    and have a snack together?

    Active Vocabulary

    organizational chart – организационная схема

    line position – линейная должность

    staff position – штабная должность

    immediate superior – непосредственный

    начальник

    immediate subordinate – непосредственный

    подчиненный

    line chain of command – линейная структура

    подчинения

    to report - зд. сообщить

    credit department – кредитный отдел

    span of control – сфера непосредственного

    подчинения

    Vice-president of production - вице-президент по

    производству

    vice-president of marketing – вице-президент по сбыту

    comptroller - главный финансист

    Vocabulary Exercises
    Exercise 1. Give affirmative and negative answers to the questions.

    35

    M o d e l: Have you examined the organizational structure of the company yet?

    Yes, I have already examined it. No, I haven’t examined it yet.

    1. Have you reported to the comptroller yet?

    2. Have you settled this problem with the manager yet?

    3. Have you learned line and staff positions of the company yet?

    4. Have, you got acquainted with your immediate superior

    yet?

    5.Have you heard about his spanof control yet?

    6. Have you met your immediate subordinates yet?

    7. Have you passed your report to the credit department yet?

    Exercise 2. Change the sentences according to the model

    Model: A staff employee doesn't give orders.

    A staff employee doesn't receive orders.

    A staff employee neither gives, nor receives orders.

    1. He isn't a Comptroller. He isn't a sales manager.

    2. The head of the credit department doesn't advise the President. The head of the credit department doesn't report to

    comptroller.

    3. He doesn't want to hold a position of vice-president of
    marketing. He doesn't want to hold a position of general
    manager.

    4. A credit department doesn't have direct authority over a line department. A personnel department doesn't have direct authority over a line department.

    5. I don’t want to talk with the Boss. I don’t want to talk with the Controller.

    6. She doesn’t like to give orders. She doesn’t like to receive orders.

    7. Jecky doesn’t want to attend annual meeting of shareholders. Susan doesn’t want to attend annual meeting of shareholders too.

    Exercise 3. Answer the questions.

    1. What is your relationship with your immediate superior?

    2. What position in your company do you want to hold?

    3. Do you want to be a sales-manager or a vice president of marketing? Give your reasons.


    36

    4. Over what positions do you have direct authority in your company?

    5. What do you like more: to give orders or to receive orders?

    6. Do you want to work in a staff department or in a line department? Give your reasons.

    Exercise 4. Have a look at the organizational chart of the company.



    What line and staff positions can you discern? Speak about the organizational structure of this enterprise.

    Exercise 5. Translate into English.

    1. Мои взаимоотношения с начальником очень хорошие.

    2. Мой друг занимает должность главного финансиста.

    3. Я не знаком с организационной структурой нашего предприятия.

    4. Он больше любит отдавать приказания, чем получать их.

    5. Я предпочитаю работать в линейном отделе.

    6. Штабные отделы не связаны с конечным продуктом.

    7. Структура нашего предприятия сложна.

    8. Я больше подхожу к штабной должности, чем к линейной.

    9. Мой непосредственный начальник очень пунктуален.

    10. B сферу моего непосредственного подчинения входят три руководителя групп.

    11. Главный финансист имеет очень большую ответственность.

    37

    12. Я уволю моего непосредственного подчиненного. Он

    ленив.

    Grammar Exercises

    Exercise 1 Transfer the sentences from Active into Passive.

    Model: The manager examines organizational structure of

    the firm. Organizational structure of the firm

    is examined by the manager.

    1. Vice-president gives orders to his employees.

    2. I receive orders from the sales-manager.

    3. My friend holds a position of general manager.

    4. Personnel office receives resumes from prospective

    candidates.

    5. Staff departments do different services to line

    departments.

    6. He takes the orders and fulfils the task very quickly

    usually.
    Model: My friend is examining the organizational chart. The organizational chart is being examined by my friend.

    1. I am sending my annual report to my immediate superior.

    2. The foreman is firing his immediate subordinate.

    3. Comptroller is giving the orders to his employees.

    4. We are changing the organizational structure of our

    company.

    5. The board of directors is enlarging the staff of the

    company.;

    Model: I have invested my money in real estate.

    My money has been invested in real estate.

    1. We have considered advantages and disadvantages of partnership.

    2. 1 have bought the shares of IBM company.

    3. This business has involved big financial resources.

    4. We have elected the board of directors.

    5. The board of directors have chosen the company officers.
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