Английский. Учебник МЭО 1 курс. Учебное пособие по английскому языку. Мировая экономика. Часть 1 Москва 2012 удк 81(075. 8)111 ббк 81 Англ. 7365. 5
 Скачать 359.36 Kb.
|
Construction
Task: Make up dialogues demanding explanations from your groupmate (colleague, a bank clerk, shop assistant, customs officer, railway station official etc)
Telephone English - Important Phrases There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue:
As you can see, the language is rather informal and there are some important differences to everyday English. Look at the chart below for key language and phrases used in telephone English. Here are the most common: Introducing yourself This is Ken. Ken speaking. Asking who is on the telephone Excuse me, who is this? Can I ask who is calling, please? Asking for someone Can I have extension 321? (extensions are internal numbers at a company) Could I speak to...? (Can I - more informal / May I - more formal) Is Jack in? (informal idiom meaning: Is Jack in the office? Connecting someone I'll put you through (put through - phrasal verb meaning 'connect') Can you hold the line? Can you hold on a moment? How to reply when someone is not available I'm afraid ... is not available at the moment The line is busy... (when the extension requested is being used) Mr Jackson isn't in... Mr Jackson is out at the moment... Taking a Message Could (Can, May) I take a message? Could (Can, May) I tell him who is calling? Would you like to leave a message? Task 1: makeup a short telephone dialogues using the above phrases. Telephone English - Leaving MessagesLeaving a message Sometimes, there may not be anyone to answer the telephone and you will need to leave a message. Follow this outline to make sure that the person who should receive your message has all the information he/she needs.
Model: Telephone:(Ring... Ring... Ring...)Hello, this is Tom. I'm afraid I'm not in at the moment. Please leave a message after the beep..... (beep) Ken: Hello Tom, this is Ken. It's about noon and I'm calling to see if you would like to go to the Mets game on Friday. Could you call me back? You can reach me at 367-8925 until five this afternoon. I'll talk to you later, bye. As you can see, leaving a message is pretty simple. You only need to make sure that you have stated all the most important information: Your Name, The Time, The Reason for Calling, Your Telephone Number. Task 1: Leave a message to your friend (parent, colleague, teacher, business-partner, roommate, customer etc) using the above model. Task 2: Here are some role plays for you to use in practicing your telephoneEnglish. Requesting Travel Information Student A: Choose a city in your country. You are going to travel to this city for a business meeting over the next weekend. Telephone a travelagencyandreservethefollowing:
Student B: You work in a travel agency. Listen to student A and offer him/her the following solutions:
Product Information Student A: You need to purchase six new computers for your office. Call JA's Computer World and ask for the following information:
Student B: You work in at JA's Computer World answer student A's questions using the following information:
Leaving a Message Student A: You want to speak to Ms Braun about your account with her company, W&W. If Ms Braun isn't in the office, leave the following information:
Student B: You are a receptionist at W&W. Student A would like to speak to Ms Braun, but she is out of the office. Take a message and make sure you get the following information:
Selling Your Product Student A: You are a salesperson for Red Inc. You are telephoning a client who you think might be interested in buying your new line of office supplies. Discussthefollowinginformationwithyourclient:
Student B: You work in an office and receive a telephone call from your local office supplier. As a matter fact, you need some new office supplies so you are definitely interested in what the salesperson has to offer. Talkaboutthefollowing:
|