мошняга. 1 people in tourism
 Скачать 12.51 Mb.
|
UNIT 1 PEOPLE IN TOURISM D I A L O G U E C H O O S I N G A C A R E E R IN T O U R I S M Memorize and dramatize: Student 1:1 hear you are going to choose a career in tourism. Student 2: Yes, I am. Definitely! Why are you asking? Student 1:1 am planning to enter some tourist college. But I'm not quite sure what I'm going to be. Student 2: Are you keen on tourism at all? Are you fond of travelling? Are you interested in work with people? Student 1: Yes, I am. Abso lutely! I really enjoy all of these. But the fact is that I don't know any jobs in tourism. Student 2: You want to enter a tourist college but don't know any tourist jobs. Isn't that amaz ing? Студент 1: Я слышал, ты собираешься выбрать карьеру в туризме. Студент 2: Да. Определенно Почему ТЫ спрашиваешь Студент 1: Я планирую поступить в какой-нибудь туристский колледж. Ноя не совсем уверен, кем я буду. Студент 2: А ты вообще интересуешься туризмом ТЬх увлекаешься путешествиями Тебя интересует работа с людьми Студент 1: Да. Конечно Мне действительно нравится все ЭТО. Но дело в том, что я не знаю никаких профессий В туризме. Студент 2: Ты хочешь поступать В туристский колледж, ноне знаешь никаких туристских профессий. Разве это неудивительно, booking agents and ticket agents, travel consultants and tourism managers, tour guides and guides-interpreters, anima tors and travel writers... Student 1: Wow, quite a choice! What job are you going to take on? Student 2: I'm thinking of the position of a travel agent to begin with. I'm planning to study at the same time. After graduation I'm going to con tinue as a tour operator. Student 1: What does the job of a tour operator involve? And what does a travel agent do? Student 2: Briefly speaking, a tour operator develops tours and sells them wholesale to travel agents. A travel agent sells tours and Separate tourist services retail to customers. Student 1: Wait a minute! I'm trying to grasp the difference. As far as I understand, tour op erators are wholesalers while travel agents are retailers. Student 2: Exactly! Both tour operators and travel agents han dle a lot of operations and deal with people. Student 1: And how do a book ing agent and a ticket agent differ? Студент 1: Так введи меня в курс дела Студент 2: Работники в туризме - это туроператоры и турагенты, агенты по бронированию и билетные агенты, консультанты по туризму и менеджеры туризма, экскурсоводы и гиды-псрсводчи- ки, аниматоры и туристские журналисты. Студент 1: Да-а, ну и выбор Какой работой ты собираешься заняться Студент 2: Я думаю о должности турагсита для начала. Я планирую учиться одновременно. После окончашюя я собираюсь продолжить работу В качество туроператора. Студент 1: Что охватывает работа туроператора? И чем занимается турагснт? Студент 2: Говоря кратко, туроператор разрабатывает туры и продает их оптом тур- агентам. Турагснт продаст туры и отдельные услуги В розницу клиентам. Студент 1: Подожди минутку Я пытаюсь уловить разницу. Насколько я понимаю, тур операторы ЯВЛЯЮТСЯ оптовиками, в ТО время как тураген ты - розничные торговцы. Студент 2: Точно И туропе раторы, и турагонты осуществляют много операций и имеют дело с людьми. Студент 1: А как отличаются агент по бронированию и билетный агент 6 Student 2: A booking agent makes sales by telephone, while a ticket agent also issues tickets and meets customers in person. Student 1: Are foreign lan guages essential in all these jobs? Student 2: Knowledge of Eng lish is essential. It's a must if you want to be successful in your career. Student 1: I'm not doing very well in English. Is your English getting any better? Student 2:1 hope so. I practise it every day. I receive extensive tutoring at the Russian Interna tional Academy for Tourism. Knowledge is power! Студент 2: Агент по бронированию производит продажи по телефону, в то время как билетный агент также выписывает билеты и встречается с клиентами лично. Студент 1: Иностранные языки существенны для всей этой работы Студент 2: Знание английского существенно. Это обязательное условие, если ты хочешь преуспеть в своей карьере. Студент 1: У меня не очень хорошо идут дела с английским. А твой английский сколько-нибудь улучшается Студент 2: Надеюсь, что да. Я практикуюсь в нем каждый день. Я получаю основательную подготовку В Российской международной академии туризма. В знании - сила A C T I V E V O C A B U L A R Y .animator to book booking agent career to continue customer to deal with (dealt, dealt) destination (tourist destination, travel destination) Destination Geography to develop essential extensive аниматор бронировать агент по бронированию карьера продолжать клиент, покупатель иметь дело с место назначения туристский центр) география турдентров разрабатыва'гь существенный обширный, основательный 7 If graduation окончание (вуза) guide гид,экскурсовод guide-interpreter гид-переводчик to handle - осуществлять, заниматься, работать с hospitality гостеприимство hospitality industry индустрия гостеприимства interpreter переводчик to involve включать, охватывать to issue tickets выписывать билеты a must обязательное условие to receive получать, принимать retail В розницу retailer продавец в розницу, розничный торговец the Russian International Российская международная Academy for Tourism академия туризма sale продажа, сбыт, реализация to sell (sold, sold) продавать separate отдельный service услуга, обслуживание, сервис service industry индустрия услуг successful преуспевающий, успсопный ticket agent билетный агент tour тур, туристская поездка tour guide экскурсовод, гид группы, групповод tour operator туроператор travel agent турагент travel consultant консультант по туризму travel writer туристский журналист tutoring обучение, подгоговка wholesale оптом wholesaler оптовик S U B S T I T U T I O N D R I I L I. Practise: 1.1 hear you are going to choose a career in tourism. tourist biisinoHii II. Respond: 1. - Are you going to choose a career in tourism? - Yes, I really a m . ( - No, I a m not really.) - What career in tourism, are you going to choose? - I'm going to choose a career of a tourism manager. 2. - Are you planning to enter any tourist college? - What college, school or university are you planning to enter? 3. - Are you going to be a tourism professional? - What are you going to be? 4. - Are you keen on tourism at all? - What are you keen on in tourism? 5. - Are you fond of travelling at all? - What are you fond of in travelling? 6. - Are you interested in work with people? - What are you interested in at a tourist job? 7. - Are you going to take a job in tourism? - What job are you going to take? 8. - Are you thinking of the position of a travel agent? - What position are you thinking of? 9. - Are you planning to study? - What are you planning to study? 10. Are you going to work as a tour operator after graduation? - What are you going to do after graduation? 12 11. - Are foreign languages essential in tourism business? - What foreign languages are essential in tourism business? 12. - Are you doing well in English? - What are you doing well in? 13. - Is your Enghsh getting better? - What is getting better? 14. - Do you enjoy travel business? - Y e s , I really do. (No, I don't really.) - What do you enjoy in travel business? - I really enjoy working with people, going places, speaking a foreign language. 15. - Do you know any jobs in tourism? - What jobs do you know? 16. - Do you want to enter a tourist school? - What tourist school do you want to enter? 17. - Does the job of a tour operator involve developing tours? - What does the job of a tour operator involve? 18. - Does the job of a travel agent involve selling tours? - What does the job of a travel agent involve? 19. - Do tour operators handle a lot of work? - What kind of work do they handle? 20. - Do travel agents handle a lot of work? - What kind of work do they handle? 2 1 . - Does a tour operator handle a lot of work? 13 - What kind of work does he handle? 22. - Does a travel agent handle a lot of work? - What kind of work does he handle? 23. - Do you practise your English every day? - What skills do you practise every day? III. M a k e up your own dialogue on choosing a career in tourism. IV. Tell your groupmates w h a t you have found out about Students 1 and 2. Start as follows: Student 1 is planning to enter some tourist college. But he is not quite sure what he is going to be ... V. Tell your groupmates w h a t career you are going to choose. T E X T S Read the texts and answer the questions: I T H E T O U R O P E R A T O R The tour operator works in a tourist company. He develops tours also known as tour packages. Tour packages include transportation, accommodation, catering, transfers and other services. In order to develop a tour package the tour operator works with transportation companies or carriers, hotels, restaurants, museums and other suppHers. The tour operator usually markets the tours. He advertises them in mass media or in brochures. The tour operator is, a wholesaler. He sells tour packages to travel agents wholesale and pays commission to them. Sometimes he sells tour packages direct to the public. Tour operators organize tours, so they are the main producers in the tourist industry. 14 Comprehension questions 1. Where does the tour operator work? 2. What does he do? 3. What do tour packages inchide? 4. What kind of companies does the tour operator work with? 5. How does the tour operator market the tours? 6. How does the tour operator sell tours? What does «a whole- saler» mean? 2Y T H E T R A V E L A G E N T '' The travel agent works in a travel qjpmnany. The travel agent like the shop-asslVtant sells goods to _'OT^si6m^. The goods which he offers are tour operator's packages. ,Q The travel agent is a re^iler. He sells tour packages retail to con- sumers. He gets a commission from the tour operator. The commis- sion is from 5 to 10 per cent of the tgi}^.cost. ; / The travel agent also sells feflarkt^ services. They ,£|re, i|ights, ho- tel rooms, sifht^feeinl'tours, car rentals, travel iliMtariifce^'aiid so on. The travel agent works directly with the public. Travel agents sell tours, so they are the main sellers in the tourist industry. Comprehension questions 1. Where does the travel agent work? 2. What does the travel agent do? 3. What kind of goods does the travel agent sell? 4. How does the travel agent sell tour packages? What does «a retailer» mean? 5. How high is the travel agent's commission? 6. What kind of separate services does the travel agent sell? J V T H E T O U R I S M M A N A G E R The tourism nianager works in a tourist company^e^jTins some loui;i^t^_b5^ness, He, sunervises all kind of opexatiens in a tourist company. He also sufjemses Ihe tourist company siaff? Sometimej^Jhe tourism manager is just the head of some depart- ment in a large tourist company: a 'salef department, a marketing department, or a public relations department. In this case he reports lo the general manager. feu^ 15 The tourism manager tourist business: operations, new products, profits. He controls the r e s u l t s . p •'HcxiiT''5;- In a travel company - a tcfU|^^,ot)erat^^^^^(j).:|: a travel agency - ,Jhe_tourism manager decides on dWvgfópmehtand .promotjonj)f new ,tour packages, advertising andstlès. He also decides on prices"^d M ;i;)^|;discouhls: ' - ^ p t ( ^ , f , V i i i r ' ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ hires employees. He selects them and pro- vides their training. " " ' 9 * ^ p f ^ I R F 2 - Comprehension questions 1. Where does the tourism manager work? 2. What does he supervise? 3. In what case does the tourism manager report to the general manager? 4. What does the tourism manager plan and control? 5. What does the tourism manager decide on in a travel company? 6. How does the tourism manager hire employees? n V T H E T O U R G U I D E J^he tour guide handles tour groups. He shows tourists round a city, a sight, or a museum. Thé tour guide conducts sightseeing tours or tours of mliseums and exhibitions. The tour guide is also called the tour conductor. Tlbejtohr^mde a£cqmpan^^ during a local tour or during the whole journey. He or she caters to the heeds of tourists. During a journey the tour guide deals with all kinds of problems. The toux guide speaks the Jan of the tourists perfectly well. He or she interprets and translates well from one language into an- other. The tour guide knows a lot on history, geography, art and culture. He or she knows all the sights in a travel destination. The tour guide answers a lot of questions The tour guide is a friendly, easy-going and helpful person. Tour- ists always tip their guides if they like them. Comprehension questions 1. What does the tour guide do? 2. How does the tour guide handle tour groups? 3. What does the tour guide cater to? 16 4. How well does the tour guide know a foreign language? 5. What other subjects does the tour guide know and why? 6. What kind of person is the tour guide? 5 T H E A N I M A T O R The animator organizes and provides entertainments for guests in u hotel ; oTa''^^^ resort. He also organizes entertainment pro grammes for passengers on a caiise ship. Theanimator organizes and gBa&acts.parties^sliows, sportsor arts coiitèsts, games for children and grownups. He involves guests in action: gàiiiés^hd' shows. The chief animator manages the staff of animators. He is also called the social director. He communicates with guests a lot. The animator speaks a few foreign languages. He communicates with guests in their natjve languages.. The animator not only speaks well. He is very artistic. He usually dances w:ellj sings well and acts like an actor. The animator is an easygoing and cheerful person. He is a pretty good mixer. The animator is the main entertainer in the tourist industry. C o m p r e h e n s i o n questions 1. Where does the animator work? 2. What does the animator do? 3. Why is the chief animator called the social director? ^ 4. Why does the animator speak a ^ w foreign languages? 5. What does the animator do like an actor? 6. What kind of person is the animator? C v |
\jy hospitality industry hotel business restaurant business service industry
2. I'm planning to enter some tourist college.
some tourist courses some tourism department some hospitality college some hospitality department some school with advanced tourism training the Russian International Academy for Tourism
3. Are you keen on tourism?
travelling foreign languages
Destination Geography tour operating marketing tourism management
4. Are you fond of travelling?
sightseeing cruising coaching boating cycling hiking
5. Are you interested in work with people?
work on a computer office work hotel work work with foreigners work with foreign tourists public relations
6.1 really enjoy all of these.
going places sightseeing working with people speaking a foreign language handling foreign tourists handling paperwork
7, What job are you going to take on?
position to occupy
8. I'm thinking of the position of a travel agent to begin with. a booking agent a ticket agent a tour guide a guide-interpreter an escort a management trainee
9. After graduation I'm going to continue as a tour operator.
a travel agent a tour guide a management trainee a tourism manager an interpreter a guide-interpreter to start to begin to continue to try myself to work to try myself
10. What does the job of a tour operator involve?
a travel agent involve a travel consultant involve a booking agent include a ticket agent include a tour guide cover a tourism manager cover
11. And what does the travel agent do? the tour operator the escort the guide-interpreter the accountant the lawyer the management trainee
12. Both tour operators and travel agents handle a lot of operations.
work in tourism industry work in travel business work with people do a lot of office work do a lot of paperwork do a lot of travelling
13. Both tour operators and travel agents deal with people.
customers
10
14. Are foreign languages essential in these jobs? computers writing skills typing skills communication skills management skills public relations
15. Knowledge of English is essential.
French
German
Spanish a foreign language computers
Destination Geography
16. I'm not doing very well in English.
French
German
Spanish foreign languages accounting law
17. Is your English getting any better?
French
German
Spanish reading writing typing
18.1 receive extensive tutoring at the Russian International Aca-
demy for Tourism.
Moscow State University my tourist college my hospitality college my hotel school my tourism and travel department my hospitality department
11