мошняга. 1 people in tourism
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A C T I V E V O C A B U L A R Y accommodation l o accompany (i) advertise to arrange imangements aitistic lU'tS brochure размещение I сопровождать рекламировать организовывать организация (чеголибо) артистичный искусство художественный брошюра 1 17 car rental carrier to cater to catering cheerful chief animator commission to communicate consumer contest cost cruise ship to decide on department direct discount easy-going employee entertainment flight to follow friendly goods head helpful hire to interpret journey to lag behind local to market marketing department mass media mixer native to offer аренда/нрокат автомобиля перевозчик, транспортная компания заботиться, стараться удовлетворить общественное) питание веселый шеф-аниматор комиссионный сбор, комиссия, комиссионное вознаграждение общаться потребитель конкурс стоимость круизный теплоход принимать решение о отдел напрямую скидка легкий В общении служащий развлечение рейс следовать, соблюдать приветливый товары глава готовый помочь нанимать на работу переводить (устно) путешествие отставать местный продавать, находить рынок сбыта для отдел маркетинга средства массовой информации общительный человек родной предлагать 18 passenger пассажир physically fit В хорошей физической форме producer производитель profit прибыль promotion продвижение (на рынок) to provide предоставлять, обеспечивать to report to подчиняться I^csort курорт to run (ran, run) управлять (компанией, бизнесом) sales department отдел сбыта, коммерческий отдел schedule программа, график seller продавец separate отдельный shop-assistant продавец в магазине sight достопримечательность sightseeing осмотр достопримечательностей sightseeing tour обзорная экскурсия social director режиссер социальных staff программ staff персонал, кадры staff member сотрудник to supervise руководить supplier поставщик to tip давать чаевые lour package ПсГкет тура, пакет туристских услуг, турпакет, турпутевка tourism manager менеджер туризма travel insurance страховка тура V O C A B U L A R Y D R I L L 1. M a t c h u p : 1) tour ас) sightseeing 8) chief f) director g) rental h) geography II. Cross out one odd term in each line; 1) customer, interpreter, travel agent, booking agent, guide, ticket agent; 2) flight, car rental, transfer, commission, hotel accommodation, sightseeing tour; 3) accommodation, arrangements, promotion, destination, entertain- ment, commission; 4) discount, career, separate, resort, contest, brochure; 5) passenger, tourism manager, consumer, career, social director, chief animator. III. Group the following terms according to the titles in the table (4 terms in each group): Destination geography, profit, car rental, accommodation, commis- sion, retail, tutoring, social director, sale, knowledge, discount, guide, catering, shop-assistant, animator, cost, interpreter, entertain- ment, wholesale, graduation. TRADE TOURIST STAFF EDUCA- TION TRAVEL SERVICES MONEY MATTERS IV. Match the terms with the defmitions: ^ I) a tour operator / / 2 ) a travel agent / 3) a tourism manager 5 4) a tour guide a) a travel company staff member who sells tours and separate services retail b) a tourist professional who shows tourists round a destination or a sight c) a tourist specialist who develops tour packages d) a manager who supervises a staff of animators 20 S) an animator / 6) a social director 7) a booking agent X) a ticket agent e) a tourist professional who manages a travel company or a department f) a travel company staff member who issues and sells tickets g) a specialist who arranges entertainments for hotel guests or cruise passengers h) a travel company staff member who aiTanges ticket bookings 2) goods .\) a commission V. Pick out the right definition: 1) a hospitality a) a set of businesses which provide social industry services for elderly people b) a set of businesses which provide services for sick people in hospitals l^cll a set of businesses which provide services for hotel guests d) a set of businesses which provide accommodation, meals, and entertainment for travellers a) a lot of good things fb)i products on sale c) sales d) discounts fa) money paid by a tour operator for a travel agent's services b) money paid by a customer for a travel agent's services* c) money paid by a customer when booking a tour d) money paid by a traveller when booking a ticket a) a set of tours offered for a traveller's choice b) a list of services offered by a travel agency (t^ a tour which includes travel, accommodation, meals and other services at one price and is paid for in advance d) an envelope from a travel agency with all travel documents for the customer going on a tour 5) II customer a) a specialist in national customs b) a person who works at the Customs 4) a tour package 21 6) car 7) sightseeing 8) chief f) director g) rental h) geography II. Cross out one odd term in each line; 1) customer, interpreter, travel agent, booking agent, guide, ticket agent; 2) flight, car rental, transfer, commission, hotel accommodation, sightseeing tour; 3) accommodation, arrangements, promotion, destination, entertain- ment, commission; 4) discount, career, separate, resort, contest, brochure; 5) passenger, tourism manager, consumer, career, social director, chief animator. III. Group the following terms according to the titles in the table (4 terms in each group): Destination geography, profit, car rental, accommodation, commis- sion, retail, tutoring, social director, sale, knowledge, discount, guide, catering, shop-assistant, animator, cost, interpreter, entertain- ment, wholesale, graduation. TRADE, TOURIST STAFF EDUCA- TION TRAVEL SERVICES MONEY MATTERS IV. Match the terms with the defmitions: ^ 1) a tour operator ^ '2) a travel agent / 3) a tourism manager < 4) a tour guide a) a travel company staff member who sells tours and separate services retail b) a tourist professional who shows tourists round a destination or a sight c) a tourist specialist who develops tour packages d) a manager who supervises a staff of animators 20 • S) an animator / 6) a social director 7) a booking agent H) a ticket agent e) a tourist professional who manages a travel company or a department f) a travel company staff member who issues and sells tickets g) a specialist who arranges entertainments for hotel guests or craise passengers h) a travel company staff member who arranges ticket bookings 2) goods ^) a commission V. Pick out the right definition: I) a hospitality a) a set of businesses which provide social industry services for elderly people b) a set of businesses which provide services for sick people in hospitals l^c)i a set of businesses which provide services for hotel guests d) a set of businesses which provide accommodation, meals, and entertainment for travellers a) a lot of good things (byproducts on sale c) sales d) discounts а) money paid by a tour operator for a travel agent's services b) money paid by a customer for a travel agent's services* c) money paid by a customer when booking a tour d) money paid by a traveller when booking a ticket a) a set of tours offered for a traveller's choice b) a list of services offered by a travel agency б) a tour which includes travel, ' accommodation, meals and other services at one price and is paid for in advance d) an envelope from a travel agency with all travel documents for the customer going on a tour *>) II customer a) a specialist in national customs b) a person who works at the Customs 4) a tour package 21 6) a wholesaler 7) a destination 8) sightseeing 9) staff 10) a retailer c) a consumer of travel services (a) a buyer of goods or services a) a person or a company that sells packaged goods or services to customers b)-a person or a company that works on a travel market c) a sales person or a company that has a number of agents or agencies d) a person or a company that buys goods or services in bulk from suppliers and sells them to retailers a) a place to which a traveller is going b) a place which a traveller visits during a tour c) a place of arrival d) a place of departure a) attractions and places of interest of a city or a town b) visiting or looking at the places of interest c) looking through catalogues with city or country views d) watching videos with city or country views a) personal things b) personnel c) a lot of people d) a lot of customers a) a person or a company that buys a tour package direct from a tour operator b) a person or a company that buys separate travel services c) a person or a company that sells goods or services direct to the public d) a person or a company that sells tickets direct to the public VI. Fill in the blanks: a retailer \ a commission // the animator ' suppliers carriers the tour operator ^' destination the tourism manager a wholesaler X the tour guide the travel agent sightseeings entertainment promotion 22 I supervises all operations in a tourist company and its staff. 2 handles tour groups. .1 sells tour packages and separate services to customers. 4 provides entertainment for holiday-makers. 5 develops tour packages. 6. The tour guide knows all sights in the 7. The tourism manager decides on and advertizing of new tours. 8. The tour operator pays to travel agents. 9. The tour guide conducts tours. 10. The animator arranges and conducts programmes. 11. The travel agent is 12. The tour operator is 13. The chief animator is also called 14. The tour operator works with , hotels, museums and other G R A M M A R D R I L L S THE PRESENT INDEFINITE TENSE TO BE (сильный) I я т in tourism business. You (we, they) qre_ in tourism business. He (she, it) is_ in tourism business. Am I in tourism business? Are y o u (we, they) in tourism business? h he (she, it) in tourism business? I am not in tourism business. You (we, they) are not (aren't) in tourism business. He (she, it) is not dsn't) in tourism business. TO WORK (слабый) I (you, w e , they) work at a travel agency. He (she, it) works at a travel agency. Po (I, y o u , we, they) work at a travel agency? Does he (she, it) work at a travel agency? 23 - I (you, w e , they) do not (don't) work at a travel agency. He (she, it) does not (doesn't) work at a travel agency. I. M a k e up interrogative a n d negative sentences: M O D E L S : + H e is a tourism manager. + H e lives in Russia. ? Is he a tourism manager? ? Does he live in Russia? - H e is not a tourism manager. - H e does not live in Russia. 1. They are our suppliers. 2. She handles tour groups. 3. You deal with customers. 4. You are a wholesaler. 5. These people are our tourists. 6. This travel agent gets a commission. 7. Those animators conduct shows and games. 8. This employee is an animator. 9. That tourism manager speaks foreign languages. 10.1 know all the sights in our destination. 11. It is late to change the tour. 12. He has customers every day. II. Make up alternative questions: M O D E L S : 1) His friend is a guide. Is his friend a guide or an interpreter? 2) H e speaks English. Does he speak English or French? 1. The tourism manager is in. 2. He plans business at the end of every year. 3.1 am late today. 4. Animators conduct entertainment programmes for children. 5. They are easy-going people. 6. You work during your summer holidays. 7. The tour operator develops tours. 8. Travel agents sell tours retail. 9. The animator dances well. 24 10. You have a lot of work to do. 11. This is our chief animator. 12. Tour operators pay commission to travel agents. III. M a k e up tail-questions: M O D E L S : 1) Customers tip guides. Customers tip guides, don't they? 2) Customers don't tip guides. Customers don't tip guides, do they? 1. The guide conducts sightseeing tours. 2. The guide doesn't decide on discounts. ^. Tourism managers hire employees. 4. The general manager doesn't report to a department manager. 5. The tourism manager reports to the general manager. (). You are not in tourism business. 7. We never get commissions from tour operators. H. Tour operators are the main producers in tourist industry. I'm not a good mixer. 10. The tour operator is a wholesaler. 11. Tour packages include transportation. 12. You don't work with museums. IV. M a k e up special questions: M O D E L S : 1) She is a knowledgeable tour guide. Who is a knowledgeable tour guide? What is she? What kind of guide is she? 2) She handles tour groups in high season because she is a guide. Who handles tour groups in high season? WItat does she do in high season? What does she handle in high season? What kind of groups does she handle in high season? When does she handle tour groups? Wliat season does she handle tour groups? Wlty does she handle tour groups? 25 1. He decides on prices and discounts because he is a tourism man- ager. (Who, Why) 2. They arrange entertainment programmes because they are anima- tors. (What, Why) 3. He is an experienced tour operator. (Who, What kind of...) 4. They are our new suppliers. (Who, What) 5. This tour operator pays us a 10 per cent commission. (Who, What) 6. Our tour operators develop new tours every season. (What, How often) 7. The booking agent handles bookings over the phone. (Who, How) 8. She is often away on business because she is a tour operator. (How often. Why) 9. You advertise your tour packages in mass media every month. (Where, When) 10. Travel agents always provide a travel insurance with the tour package. (Who, What kind of...) 11. They have customers every day. (When, How often) 12. The animator entertains passengers on a cruise ship. (Whom, Where) V. Render the texts in plural. Start as follows: Tour operators work in tourist companies. They develop tours also known as tour packages ... VI. Open the brackets: 1. The tour guide (to speak) a few foreign languages. 2. The guide (not to know) all the sights in our destination. She (not to be) a local guide. 3. How often you (to travel) on business? 4. You (to be) a ticket agent? - No, I (to be) a travel consultant. 5. The chief animator (to supervise) the staff of animators? 6. How tour operators (to sell) their tour packages? 7. Travel agents (not to develop) tour packages. 8. Your travel agency (to sell) separate services? - Yes, it (to do). But we (not to offer) car rentals. 9. Where you (to find) your customers? 10. Your travel consultant (to be) in the office? - No, he (not to be) in. He (to be) away on business. 11. Her friends (to be) guides or interpreters? 12. Her friends (to work) or (to study)? 26 V I I . T r a n s l a t e f r o m R u s s i a n into E n g l i s h : 1. Менеджер туризма управляет туристской компанией. Он принимает решения о турах, ценах и скидках. Он управляет персоналом компании. Он не всегда находится в офисе. Он часто ездит по делам. 2. Я гидпереводчик. Яне работаю в туристской компании. Я занимаюсь туристскими группами. Я провожу экскурсии. Я часто отвечаю на вопросы туристов. Ямного перевожу с одного языка на другой. }. Чем занимается туроператор? Где он работает Туропера 1Ч)р главный производитель в индустрии туризма. Он работает с поставщиками и разрабатывает пакеты туров. Он реали jycT пакеты туров оптом. Иногда туроператор продает туры I) розницу. 4. А КТО такие аниматоры? Чем они занимаются Аниматоры организуют и проводят развлекательные программы. Они во илскают гостей в действие. Аниматоры очень артистичны. ()бычно они очень общительные люди. Они хорошо говорят народном и иностранных языках. 5. Турагент не разрабатывает туры. Турагент продает пакеты гуров клиентам в розницу. Турагент также предлагает различ H I . I C отдельные услуги. Какие услуги предоставляет турагент? '1'урагент предоставляет билеты, экскурсии, аренду автомобилей, страховки. THE PRESENT CONTINUOUS TENSE i TO WORK + I am w o r k i n g n o w . You ( w e , they) are w o r k i n g n o w . He (she, it) is w o r k i n g n o w . ? I w o r k i n g n o w ? |