Business English Шерсткова. Практикум по основам делового общения на английском языке учебное пособие
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Travel Agent: Good morning. Can I help you? Nancy: Yes, I’d like to reserve a seat for a flight to Hong Kong. Agent: Hong Kong? Would that be a round-trip ticket or one-way? Nancy: Round-trip, please. Agent: And for what date? Nancy: The eighteenth of this month, if possible, Agent: Friday, the eighteenth? What about the return date? Do you have a fixed date in mind, or do you want an open ticket? Nancy: I have to return on the 30th. Fixed. Agent: Non-stop? There are some cheaper flights via Canada, Japan or Korea. Nancy: Definitely non-stop. Agent: What class? Nancy: Economy. I can’t afford the others! Agent: OK. What time of day do you want to depart? Nancy: What’s available? Agent: Well, both Cathay Pacific flights are late departures, 11:45 p.m. and 1:40 a.m., so you could sleep. It’s a fifteen-hour flight. United leaves in the morning at 11:30 a.m. and it’s a daytime flight. Nancy: Mm, I have a United frequent flyer card, but I’ll take the Cathay Pacific 11:45 one. Agent: OK. Now let me check availability. Yes, that’s fine. Do you have a seating preference? Nancy: Window. How much is that going to be? Agent: Two thousand, three hundred and forty-two dollars, please. Now answer the questions using the information from the dialogue above.
10. Look at the Categories and Options box. Then role-play the conversation using different options. Use ex.9 as a model.
11. Communication activity. Situation 1. Student A. You are a traveller in Vancouver. Student B is a travel agent. You want to get to Ufa on Thursday morning. You can be at the airport only at 12:00 the earliest. Ask for direct flights, if there aren’t any take a transfer flight. Ask about departure / arrival time, check-in time, price, discount. Tell the travel agent your seating preference. Student B. You are a travel agent. Student A is asking you about flights from Vancouver to Ufa. You have this information:
Situation 2. Student A. You are a travel agent. Student B is asking you about flights from Vancouver to Samara. You have this information:
Student B. 2. You are a traveller in Vancouver. Student A is a travel agent. You want to get to Samara on Thursday night. You can be at the airport only at 9:00 the earliest. Ask for direct flights, if there aren’t any take a transfer flight. Ask about departure / arrival time, check-in time, price, discount. Tell the travel agent your seating preference. 12. Ask your partner these questions:
TELEPHONE TALK: IS THE FLIGHT DELAYED? 13. Study the dialogue below. A: InterAir, can I help you? B: Yes, please. I’d like some information about a flight arriving from Munich. A: Yes. Do you know what the flight number is? B: The flight number? I’m not sure. I know it leaves Munich at 17:30. A: Oh, yes, that’s IA 345. B: Yes, that’s it. Could you tell me what time it gets in? A: Yes, the arrival time is 19:10. B: 19:10. Do you know if there’s any delay? A: No, the flight is on time. B: Right, thank you very much. A: You’re welcome. Goodbye. Look at the prompts below and practice the conversation with your partner. A: InterAir / help? B  : Yes, please / like / information / flight / MunichA: Yes / know / flight number? B: The flight number? / not sure / know / leaves Munich / 17:30 A: Yes / IA 345 B: Yes / tell / time / gets in? A: Arrival / 19:10 B: 19:10 / know/delay? A: No / flight / on time B: Right / thank / much AT THE AIRPORT ‘In the space age, man will be able to go around the world in two hours – one hour for flying and one hour to get to the airport.’ Neil McElroy (1904 - 1972), US Secretary of Defense 1. Remember the following words and expressions.
2. Match the SIGNS you can see at the airport with their Russian equivalents and remember them.
 3. Look at this diagram indicating basic airport procedure and layout.
4. Read the leaflet ‘Mackenzie Airport Welcomes First-Time Fliers’. It describes the procedure for passengers at an airport. Fill in the gaps with words or phrases from the list below.
Mackenzie Airport Welcomes First-Time Fliers! Welcome to Mackenzie Airport, designed to get your journey off to the right start. Whether you’re flying first class, business class, or (1)_______________ class, we aim to give you efficiency and comfort. For first-time flyers, we‘ve prepared this leaflet to help you on your way. When you arrive at the (2)________________ you’ll find plenty of (3)______________for your luggage. Once inside the spacious departure lounge there are over fifty (4)________________ where your ticket will be checked and you’ll be given a (5)_______________. Your luggage will be weighed and put on a (6)_______________ which takes it to the plane. Please note there is a weight limit and any (7)_____________ will have to be paid for. You can keep one small bag with you and take it onto the plane as (8)__________________. You should then go through a (9)______________ to make sure you are not carrying any dangerous or illegal items and (10)_______________, where an (11)______________ will look at your passport. Now you’ll find yourself in the comfort of our modern air-conditioned (12)________________. While you’re waiting for your flight to be called, why buy some cheap (13)______________ goods - alcoholic drinks, perfume, electrical goods, or souvenirs? Soon you’ll hear an (14)______________ or see (15)_______________ that your flight is (16)______________. It will also tell you which (17)_____________ to go to. Here you’ll be helped by a ground steward and on the plane a (18)__________ will direct you to your seat. Bon voyage! On your return to Mackenzie Airport we try to offer the same efficient service. After you’ve passed through (19)_______________, your luggage will be waiting on the moving (20)_______________ in the (21)_______________ hall. Then pass through (22)_________________ where you should take either the (23)______________, if you have nothing to declare, or the red channel, if you have to pay (24)____________. Once inside the arrivals lounge, lifts and (25)___________ will take you to all major transport services. On behalf of everyone at Mackenzie Airport, I wish you a very pleasant journey. Neil Thomson Neil Thomson, Director of Mackenzie Airport Welcome to Mackenzie Airport! (From Going International: English for Tourism) 5. Imagine you are flying from Europe to the USA. Number the following events in a logical order.
6. Choose the correct answer. 1) You meet someone at the (customs/ arrivals/ departures) section. 2) You leave via the (departure/ customs/ arrivals) gate. 3) At the (customs/ boarding gate/ arrivals) section, an officer may check your bags. 4) At the (customs/ boarding gate/ immigration) section, an officer may check your passport. 5) When you get onto the plane, you (board/ mount/ hop) it. 6) The place where you wait to get on the plane is the (customs/ check-in/ boarding) area. 7) When you first arrive at the airport, you need to (check in/ check out/ check). 8) When you check in, you exchange your ticket for (luggage/ a boarding pass/ money). 9) The plane has to (fly up/ take off/ take out) to leave the ground. 10) The plane has to (land/ fall down/ drop in) when you reach your destination. 7. Communication activity. You are at an information desk. Ask questions and complete the missing information in your card. Then check and compare your information with your partner. Sample questions: When (What time) does flight BA21 depart / leave? What’s the gate number for the Moscow flight? Is the American Airlines flight to Moscow boarding yet? Key to airlines: AA – American Airlines BA – British Airlines AC – Air Canada RA – Russian Airlines |
Arrivals
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