At Customs
Customs officer: May I look at your passport and customs declaration form, sir?
Traveller: Certainly. Here you are.
Customs officer: Do you have anything to declare?
Traveller: No, nothing. Just the normal allowance.
Customs officer: What do you have in this suitcase?
Traveller: Books, clothes, personal belongings and a bottle of wine.
Customs officer: Okay, do you have anything else besides these?
Traveller: No, I don’t.
Customs officer: How much money do you have on you?
Traveller: I have four thousand US dollars and eight hundred euros.
Customs officer: That’s fine, thank you. You can proceed. Have a nice stay in
the United States.
T raveller: Thank you. I’m sure I will.
Now translate the following into English and role-play the situation. Use ex.6 as a model.
Student A (Customs officer)
Customs officer
|
Покажите Ваш паспорт и декларацию.
|
Traveller
|
|
Customs officer
|
Вы что-нибудь декларируете?
|
Traveller
|
|
Customs officer
|
Что у Вас в этом чемодане?
|
Traveller
|
|
Customs officer
|
Хорошо. У Вас есть что-нибудь еще кроме этого?
|
Traveller
|
|
Customs officer
|
Сколько у Вас с собой денег?
|
Traveller
|
|
Customs officer
|
Все в порядке. Вы можете проходить. Хорошего пребывания в США.
|
Traveller
|
|
Student B (Traveller)
Customs officer
|
|
Traveller
|
Вот, пожалуйста.
|
Customs officer
|
|
Traveller
|
Нет, ничего. У меня только разрешенные предметы.
|
Customs officer
|
|
Traveller
|
Книги, одежда, личные вещи и бутылка вина.
|
Customs officer
|
|
Traveller
|
Нет.
|
Customs officer
|
|
Traveller
|
У меня 400 американских долларов и 800 евро.
|
Customs officer
|
|
Traveller
|
Спасибо. Думаю, так и будет.
|
7. Role-play the conversation ‘At Customs’ using the prompts below.
Student A is a customs officer.
Student B is a traveller. You have:
normal allowance; clothes, personal belongings; 250$, 300€
items to declare: 12000£
normal allowance; books, personal belongings and a bottle of wine; 500£
items to declare: 15000$
normal allowance; personal belongings and a bottle of whisky; 400€, 300$
items to declare: 2 plants (a gift for my aunt)
normal allowance; personal belongings and some perfume; 450£, 200$
items to declare: an ivory souvenir (a gift for my business partner)
8. Now you fill in a Customs Declaration form.
CURRENCY EXCHANGE
1. Remember the following expressions.
currency exchange – обмен валюты
exchange rate – обменный курс
I’d like to change rubles into dollars. – Я бы
хотел обменять рубли на доллары.
note – банкнота, денежная купюра
coin - монета
2. Study the dialogue.
Boris:
|
Excuse me, what is the exchange rate for Euro?
|
Bank clerk 1:
|
I ’m sorry, sir. I don’t know. You must go to the foreign exchange
desk.
|
Boris:
|
Where’s that?
|
Bank clerk 1:
|
Over there, on your left.
|
|
(...)
|
Boris:
|
Excuse me, what is the exchange rate for Euro?
|
Bank clerk 2:
|
Do you want to buy Euro or sell it, sir?
|
Boris:
|
I want to buy.
|
Bank clerk 2:
|
At today’s exchange rate one euro is 48 rubles.
|
Boris:
|
I’ll take 500 euros, please.
|
Bank clerk 2:
|
And how would you like your money?
|
Boris:
|
Hm, let’s see. Can I have 300 euros in 50s and the rest in 20s and 10s?
|
Bank clerk 2:
|
Sure.
|
Boris:
|
Thanks.
|
Now translate the following into English and role-play the dialogue.
Student A (Bank clerk)
Bank clerk
|
Здравствуйте, чем могу помочь?
|
Tourist
|
|
Bank clerk
|
Сегодня курс: 1 евро – 50 рублей. Сколько будете покупать?
|
Tourist
|
|
Bank clerk
|
Хорошо. Какими купюрами Вам нужно?
|
Tourist
|
|
Bank clerk
|
Минуточку... С Вас 25000 рублей.
|
Tourist
|
|
Bank clerk
|
Вот Ваши деньги.
|
Tourist
|
|
Bank clerk
|
Обращайтесь еще.
|
Student B (Tourist)
Bank clerk
|
|
Tourist
|
Добрый день. Я бы хотел обменять рубли на евро. Какой сегодня курс?
|
Bank clerk
|
|
Tourist
|
Я куплю 500 евро.
|
Bank clerk
|
|
Tourist
|
Дайте подумать... Можно мне 350 евро купюрами по 50 евро, остальное купюрами по 20 и 10 евро?
|
Bank clerk
|
|
Tourist
|
Возьмите.
|
Bank clerk
|
|
Tourist
|
Спасибо.
|
Bank clerk
|
|
3. Now you go to a currency exchange office and buy or sell foreign currency.
You can use the table below for information. Your partner is a bank clerk.
Lloyds Bank
|
currency
|
We buy at
|
We sell at
|
Euro
|
45
|
48
|
Russian Ruble
|
32
|
35
|
US dollar
|
30
|
32
|
Swedish Krona
|
50
|
55
|
UK Pound
|
60
|
65
|
Japanese Yen
|
35
|
40
|
Chinese Yuan
|
40
|
42
|
Kuwaiti Dinar
|
70
|
73
|
Swiss Frank
|
51
|
54
|
Turkish Lira
|
30
|
35
|
Indian Rupiah
|
29
|
31
|
HOTELS
‘Travel and change of place impart new vigor to the mind.’
Seneca (4 BC – AD 65), Roman philosopher
1. Answer the questions.
How often do you stay at hotels?
What things about hotels do you like and don’t like?
Have you ever had any problems with hotels?
What hotel facilities are most important for you? Choose from the list or add your own ones:
internet access
a ir conditioning
television
swimming pool
sauna
gym
beauty salon
lift
car park
easy access to public transport
laundry facilities
2. Remember the following words and expressions.
to reserve / to book a room at a hotel – забронировать номер в отеле
to check in – зарегистрироваться (заехать) в отеле
to check out – выехать из отеля
What time is the check-out? – Во сколько время выезда из отеля?
What time do I need to check out? – Во сколько я должен выехать?
Is it possible to have a late check-out? – Возможно ли выехать позже?
wake-up call –«звонок-будильник по телефону» с ресепшен, чтобы разбудить клиента
single / double room – одноместный / двухместный номер
twin room - номер с двумя кроватями
extra bed – дополнительная кровать
suite (apartment) - номер-люкс
room with a bath / a shower – комната с ванной / душем
room with a private bathroom - комната с личной ванной
room with a shared bathroom – комната с общими туалетом и ванной
room with a sea view / a balcony – комната с видом на море / с балконом
Is breakfast included? – Завтрак включен в стоимость?
B&B (bed & breakfast) – цена за номер с завтраком
HB (half board) – полупансион (цена за номер с завтраком и обедом либо ужином)
FB (full board) – полный пансион (цена за номер с трех разовым питанием)
AL (all inclusive) – все включено (проживание, питание, дополнительные бесплатные услуги)
hotel facilities – оснащение отеля
bellboy – коридорный, посыльный
reception desk / reception / front desk – стойка регистрации (ресепшен)
to be fully booked – быть полностью занятым (об отеле), не иметь свободных мест
to charge per night – взимать плату посуточно
How would you like to pay for the room? – Как будете оплачивать номер?
Do you accept VISA/Mastercard? – Вы принимаете оплату картами VISA/Mastercard?
to pay in cash – платить наличными
to pay by card – платить по кредитной карте
vacancy – свободное место
No vacancies – свободных мест нет
3. Choose the correct variant.
Welcome to the Blue Star Hotel. How may I help you? – I’d like to book a room / check in / check out for two people, for two nights.
Do you have any rooms available for June 10th? I’d like to make a room / books / reservation.
We stayed in the comfortable, spacious, newly renovated suite / single room / mini bar for our wedding night.
How much is the small bottle of liquor in the reservation / charge per night / mini bar?
A room in which only one person should sleep is a single room / double room / suite.
When making a reservation at a hotel, Sue was asked if she’d prefer to stay in a single or double room / fully booked room / mini bar.
I need a room. What is the charge per night / book a room / vacancies?
Carol paid the additional charges on a bill, reservation / motel / checked out and left the hotel.
When Sam arrived at the hotel, the receptionist greeted him and checked him in / checked him out / checked him off.
We are pleased to offer you full charge per night / room service / wake-up call as a part of our package.
When young persons travel, they often find cheaper accommodation in reception area / suites / youth hostels.
I’m afraid they’re check out / check in / fully booked here because of the Trade Fair. We’ll need to find another hotel.
A nice room service / bellboy / reception took my suitcase with a smile and brought it to my room.
We are fully booked and have no vacancies / half board / service for the upcoming weekend.
I’d like a charge per night / reception desk / wake-up call for seven o’clock tomorrow.
You’ll have to check in at the bellboy / suite / front desk.
HOTEL RESERVATIONS
4. Study the dialogue below.
Operator:
|
Holiday Inn Express Hotel. This is Kevin speaking. How can I help you?
|
Maria:
|
Good afternoon. Do you have any vacancies for tonight?
|
Operator:
|
Yes, ma’am. What kind of room are you looking for?
|
Maria:
|
Just a single.
|
Operator:
|
Hold on a moment, please… Yes, we have that. Would you like a room with a bath or shower?
|
Maria:
|
Whatever is cheaper.
|
Operator:
|
Shower then.
|
Maria:
|
How much is it? Is breakfast included?
|
Operator:
|
100 euros per night, B&B.
|
Maria:
|
Great. I’ll take it.
|
Operator:
|
Could you give me your name, please?
|
Maria:
Operator:
Maria:
|
Maria Brown. That’s B-R-O-W-N.
OK. And how long will you be staying for?
Just three nights.
|
Now imagine that you are booking a hotel room. Answer the receptionist’s questions on the phone.
Receptionist:
|
Hello. Sunrise Hotel. May I help you?
|
You:
|
.....................................................
|
Receptionist:
|
What kind of room would you like? Single or double?
|
You:
|
......................................................
|
Receptionist:
|
Hold on a moment, please. ... Yes, we have that. Would you like a room with a bath or shower?
|
You:
|
......................................................
|
Receptionist:
|
The rate is $57.00, breakfast included.
|
You:
|
....................................................
|
Receptionist:
|
Could you give me your name, please?
|
You:
|
.....................................................
|
Receptionist:
|
How long will you be staying for? (=How many nights will you be staying?)
|
You:
|
.....................................................
|
5. Work with a partner. Translate the following into English.
Student A (Receptionist)
Receptionist
|
Доброе утро. Отель Гранд. Чем могу помочь?
|
Guest
|
|
Receptionist
|
Да. Какой номер Вам нужен?
|
Guest
|
|
Receptionist
|
Минуточку… да, у нас есть двухместные номера. Вам нужен номер с видом на море или сад? С ванной или душем?
|
Guest
|
|
Receptionist
|
На сколько дней Вы останавливаетесь в отеле?
|
Guest
|
|
Receptionist
|
Триста евро.
|
Guest
|
|
Receptionist
|
Да. Скажите, пожалуйста, Вашу фамилию.
|
Guest
|
|
Receptionist
|
Хорошо, господин Браун, ждем Вас в нашем отеле.
|
Guest
|
|
Student B (Guest)
Receptionist
|
|
Guest
|
Доброе утро. У вас есть свободные номера?
|
Receptionist
|
|
Guest
|
Двухместный.
|
Receptionist
|
|
Guest
|
С душем. И с видом на море.
|
Receptionist
|
|
Guest
|
Неделя. Сколько стоит проживание в сутки?
|
Receptionist
|
|
Guest
|
А завтрак включен в стоимость?
|
Receptionist
|
|
Guest
|
Браун. Боб Браун.
|
Receptionist
|
|
Guest
|
Спасибо. До свидания.
|
HOTEL CHECK-IN
6. Study the dialogue below.
Receptionist:
|
Good evening, sir.
|
Patrick:
|
Good evening. I want to check in.
|
Receptionist:
|
Do you have a reservation?
|
Patrick:
|
Yes, I do.
|
Receptionist:
|
What name?
|
Patrick:
|
Nelson. Patrick Nelson.
|
Receptionist:
|
Just a moment… I don’t have your name on the computer, I’m afraid, sir.
|
Patrick:
|
Try my company. That’s Cherry Retailers.
|
Receptionist:
|
Ah, yes. I have it here. Cherry Retailers, 34 Apple Street, Paris. Mr Nelson. A single room for seven nights.
|
Patrick:
|
That’s right.
|
Receptionist:
|
And how will you be paying?
|
Patrick:
|
Is Visa OK?
|
Receptionist:
|
That’ll be fine. I just need you to complete this registration card.
|
Patrick:
|
Thank you. Uh, sorry, what’s the date today?
|
Receptionist:
|
June 15th. You’re in Room 345. Would you like a wake-up call?
|
Patrick:
|
Yes, I’d like a wake-up call for 6:30.
|
Now imagine that you are Bill Gates from Microsoft Corporation and you are checking in at a hotel. Answer the receptionist’s questions.
Receptionist:
|
|
Good morning, sir. Welcome to Orange Hotel. May I help you?
|
You:
|
|
....................................................
|
Receptionist:
|
|
Do you have a reservation?
|
You:
|
|
....................................................
|
Receptionist:
|
|
Can I have your name, please?
|
You:
|
|
....................................................
|
Receptionist:
|
|
Just a second… Please wait one moment while I check our reservations list... I don’t have your name on the computer, I’m afraid, sir.
|
You:
|
|
....................................................
|
Receptionist:
|
|
Ah, yes. I have it here. Everything is OK, Mr Gates. Your booking is from today through Thursday. Single room with bath.
|
You:
|
|
.....................................................
|
Receptionist:
|
|
And how will you be paying?
|
You:
|
|
.....................................................
|
Receptionist:
|
|
That’ll be fine. Would you like to register, please? Just fill in this registration card. Just put your surname here on the first line and then your name. Here, put your place of birth and, next to that, put your date of birth. Under that, write your nationality, and on the bottom line put your home address. And sign here.
|
You:
|
|
.....................................................
|
Receptionist:
|
|
Would you like a wake-up call?
|
You:
|
|
.....................................................
|
Receptionist:
|
|
O K, Mr Gates. Your room number is 789. Here’s your key card and your key. The bellboy will take your bags and show you to your room.
|
You:
|
|
....................................................
|
7. Put the lines of the dialogue below in the correct order.
|
No, I reserved a single room with a bath.
|
|
Good morning. I have a reservation.
|
|
Yes, sir. A double room with a shower.
|
|
Thank you. Here’s your key, sir. Room 436.
|
|
The same price? That’s fine.
|
|
Good morning, sir. How can I help you?
|
|
What’s your name, please?
|
|
Oh, I’m sorry, sir. There’s been a mistake but we can give you the room at the same price.
|
|
Thank you.
|
|
John Smith. My reservation is for two nights.
|
8. Now you complete a hotel guest registration card.
GUEST REGISTRATION CARD
Room______________
Family name __________________________________________________
First name ____________________________________________________
Middle name __________________________________________________
Nationality ____________________________________________________
Home address _________________________________________________
Home phone number _(_______)__________________________________
Cell phone number _____________________________________________
e-mail address _________________________________________________
Company name ________________________________________________
Company address ______________________________________________
Passport number _______________________________________________
Arrived ______________________________________________________
Departed _____________________________________________________
Payment by ___________________________________________________
Signature _____________________________________________________
Date (day/month/year) ____________________________
|
9. Below is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an R if the receptionist is saying the line or a G if the guest is saying the line.
R = Receptionist G = Guest
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
|
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
(R) (G)
|
Would you prefer a single or a double?
10 pm? Thanks. Oh! And can I get a wake-up call for 6:30 am.
And how about a restaurant?
Great. What time does the restaurants close?
It’s $145.00 a night. How many nights will you be staying?
It’s D-A-V-I-E-S.
I’d like a room, please?
Great. I’ll pay with VISA then. What time is checkout?
And how do you spell that, sir?
So that’s D-A-V-I-E-S. How would you like to pay for the room?
Do you take VISA?
There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby.
Yes, we do. We take VISA, Mastercard, and American Express.
A double, please. How much is that?
Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?
Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.
OK. One night comes to $145.00 plus tax. May I have your name please?
Is there a pool here?
Welcome to the Beachside Inn. How may I help you?
They both close at 10:00 pm.
Sure. No problem. Wake-up call for 6:30 am. Enjoy your stay.
Just tonight.
It’s Davies. Robertson Davies.
|
10. Communication activity.
Student A. You are a receptionist at a hotel. Choose any hotel from the cards below and study the information on the card. Student B is a traveller. Help student B to check in at your hotel. Ask student B questions about:
his/her name
room size and type
number of nights
wake-up call
method of payment
|
|
Price
|
Available Rooms
|
Single sea view
|
$130.00
|
235
|
Single garden view
|
$120.00
|
802, 1107, 1108
|
Double sea view
|
$160.00
|
None
|
Double garden view
|
$165.00
|
708, 710, 904
|
Suite
|
$220.00
|
1201
|
Checkout
|
10:00 am
|
|
|
Price
|
Available Rooms
|
Single sea view
|
$135.00
|
356,786
|
Single garden view
|
$125.00
|
203,204,206
|
Double sea view
|
$165.00
|
604, 605, 708
|
Double garden view
|
$170.00
|
555,423
|
Suite
|
$230.00
|
None
|
Checkout
|
11:00 am
|
|
|
Price
|
Available Rooms
|
Single sea view
|
$125.00
|
102, 103, 104
|
Single garden view
|
$130.00
|
None
|
Double sea view
|
$165.00
|
201, 203
|
Double garden view
|
$180.00
|
303
|
Suite
|
$210.00
|
501
|
Checkout
|
11:30 am
|
|
|
Price
|
Available Rooms
|
Single sea view
|
$95.00
|
604, 605, 708
|
Single garden view
|
$85.00
|
302,402
|
Double sea view
|
$125.00
|
203,204,206
|
Double garden view
|
$110.00
|
None
|
Suite
|
$150.00
|
501
|
Checkout
|
10:00 am
|
Student B. You are a traveller. Choose any of the cards below for your background information. Now check in at a hotel. Student A is a hotel receptionist.
Don’t forget to ask about room prices and checkout time.
You are traveling alone. You would like a single room with a shower and a garden view. You would like to pay in cash. You will be staying for 2 nights. You would like a wake-up call for 7:00 am. You would like to have a late checkout at 4 pm.
|
You are traveling with your husband/wife. You would like a double room with a bath and a sea view. You would like to pay by credit card. You will be staying for 5 nights. You would like a wake-up call for 6:00 am.
|
You are alone. You would like a suite. You would like to pay in cash. You will be staying for 3 nights. You don’t want a wake-up call. You would like to have a late checkout at 9 pm.
|
You are traveling with your family (3 kids and spouse). You would like a suite (or a double if there are no suites available). You would like to pay by credit card. You will be staying for 10 nights. You don’t want a wake-up call.
|
11. Communication activity.
Student A. You are a traveler and have just arrived at a hotel. Find out the following information at the reception:
выясните, готов ли ваш номер;
попросите разбудить вас утром в 7.30;
спросите, где вы можете пообедать и включен ли завтрак в стоимость номера;
спросите, в какое время в воскресенье вы должны выписаться;
спросите где ближайший информационный центр.
Student B. You are a receptionist at a hotel. Student A has just arrived at your hotel. Answer his questions.
|
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