Business English Шерсткова. Практикум по основам делового общения на английском языке учебное пособие

• Название: Практикум по основам делового общения на английском языке учебное пособие
• Анкор: Business English Шерсткова.doc
• Дата: 25.12.2017
• Размер: 6.74 Mb.
• Имя файла: Business English Шерсткова.doc
• Тип: Практикум; #12841
• страница: 8 из 19

CARD (Student A)

DEPARTURES
Flight No	Destination	Time	Gate	Status
AA123	LONDON	3:45		DELAYED – 6:30
BA243	PARIS	4:30	17	CLOSED
AC45	TORONTO	5:30		CANCELLED
RA27	MOSCOW		3
BA897	BERLIN	5:45	8	DELAYED – 8:30
RA453	KAZAN	6:00		NOW BOARDING
AA55	PRAGUE	6:10	10
BA321	ATHENS	6:15	15	NOW BOARDING
AC785	BEIJING		6	NOW BOARDING
RA234	SOCHI	6:45	9

CARD (Student B)

DEPARTURES
Flight No	Destination	Time	Gate	Status
AA123	LONDON	3:45	23	DELAYED – 6:30
BA243	PARIS		17	CLOSED
AC45	TORONTO	5:30	2
RA27	MOSCOW	5:30	3	CANCELLED
BA897	BERLIN	5:45		DELAYED – 8:30
RA453	KAZAN	6:00	12
AA55	PRAGUE		10	NOW BOARDING
BA321	ATHENS	6:15		NOW BOARDING
AC785	BEIJING	6:30	6
RA234	SOCHI	6:45	9	NOW BOARDING

8. Work with a partner. Role-play the situations:

1) You’re at the airport. Find out the following information at the information center:

• 
  где производится регистрация пассажиров, вылетающих в Нью-Йорк;
  
• 
  сколько багажа вы можете взять с собой;
  
• 
  сколько единиц ручной клади можно взять в салон;
  
• 
  сколько берут за перевес.
  

2) You’re meeting a foreign partner at the airport. Find out the following information at the information center:

• 
  когда приземлиться рейс из Мадрида;
  
• 
  сколько времени может занять паспортный и таможенный контроль;
  
• 
  есть ли в зале для прибывающих ресторан и кофе-бар.
  

CHECK-IN
9. Read the dialogue and fill in the missing words.

boarding pass weight delayed terminal window departures flight ticket fly gate

- Hello sir. May I have your ______________________ and passport, please?

- Sure, here they are. By the way, what is the ____________________ allowance?

- 25 kilograms, sir. Oh, I see you are going to Paris! I’m sorry, but the flight has
been ______________. It will depart at 10 p.m. instead of 8 p.m.

- Really? How come? I specifically __________________ Air Special because
you’re always on time!

- I know, sir, but the problem is with the airport. There is a security issue in
________________ B, so we had to move everything here.

- OK, I understand. What ____________ do I have to go to now?

- Number 50. It is at the very end on your left, after the security check. You’ll see
the arrivals and ___________________ screens right in front of it.

- All right. By the way, could I please have a _____________ seat? I like looking
at the sky and the clouds.

- Sure, here we are. Here is your passport, and here is your __________________.

- Thank you! I hope the _____________________will be as pleasant as you are. ;)
10. Study the dialogue then role-play it.
At the Check-In Desk

Agent: Good afternoon! Where are you flying to today?

You: Los Angeles.

Agent: May I have your passport, please?

You: Here you go.

Agent: Are you checking any bags?

You: Just this one.

Agent: OK, please place your bag on the scale.

You: I have a stopover in Chicago – do I need to pick up my luggage there?

Agent: No, it’ll go straight through to Los Angeles. Here is your boarding pass –
your flight leaves from gate 15 and it’ll begin boarding at 3:20. Your seat
number is 26E.

You: Thanks.
11. Communication activity.

Now you are at the airport. Use the cards below to role-play the situation.
Student A (you - Traveller)

You	Извините, где проходит регистрация на рейс Рашен Эирлайнз?
Information desk
You	Спасибо.
Check-in clerk
You	Вот, пожалуйста.
Check-in clerk
You	Хорошо. И пометьте мою сумку этикеткой «хрупкое», пожалуйста.
Check-in clerk
You	У окна. А мой рейс вылетает вовремя?
Check-in clerk
You	Спасибо. А у какого выхода производится посадка на мой рейс?
Check-in clerk

Student B (Information desk / Check-in clerk)

You
Information desk	Стоикарегистрацииномер 5.
You
Check-in clerk	Здравствуйте. Могу я посмотреть ваши паспорт и билет?
You
Check-in clerk	Поставьте багаж на весы… У вас перевес. Вам придется заплатить за перевес.
You
Check-in clerk	Ага… где предпочитаете сидеть: у окна или прохода?
You
Check-in clerk	К сожалению, ваш рейс задерживается на 20 минут. Вот ваш посадочный талон. Ваше место 34 у окна.
You
Check-in clerk	Выход 15. Счастливого пути.

12. Study the following information:
Extra questions in the U.S.

On flights going to or inside the U.S., you will probably be asked some extra security questions before or during check-in. Here are some sample questions and the correct responses:

Agent: Did you pack your bags yourself?
You: Yes.

Agent: Are you carrying any firearms or flammable materials?
You: No.

Agent: Has your luggage been in your possession at all times?
You: Yes.

Agent: Has anyone given you anything to carry on the flight?
You: No.

Agent: Are you aware of the regulations regarding liquids in your carry-on, which must 3.4 ounces or less and placed inside a single quart-sized transparent plastic bag?

You: Yes.



13. Look at three boarding passes. Complete the table. Then role-play conversations at check-in using the information.

Airline	German Airlines	British Airways	Air Canada
From
To
Flight number
Seat number
Departure time
Gate number
Smoking or non-smoking

GOING THROUGH SECURITY
14. How do you feel about airport security? Choose the answer that suits you best.
1. When you are at the airport, what do you prefer?

• 
  Some security checks
  
• 
  Very careful security checks
  
• 
  No security checks
  

2. Do you mind opening you carry-on luggage?

• 
  No, I don’t mind.
  
• 
  Yes, I feel embarrassed.
  

3. Do you mind when security ask you questions?

• 
  Not at all.
  
• 
  Not if they are polite.
  
• 
  Yes.
  

4. Are you embarrassed when they search you after you have walked through the scanner?

• 
  No.
  
• 
  Yes.
  

5. How do you feel about airport security staff?

• 
  They’re doing a difficult but important job. I wouldn’t like to do it.
  
• 
  Why do they always stop me?
  
• 
  I think they could be more polite.
  

15. Study the following dialogue.
Agent: Please lay your bags flat on the conveyor belt, and use the bins for small objects.

You: Do I need to take my laptop out of the bag?

Agent: Yes, you do. Take off your hat and your shoes, too.

(you walk through the metal detector)

[BEEP BEEP BEEP BEEP]

Agent: Please step back. Do you have anything in your pockets – keys, cell phone, loose change?

You: I don’t think so. Let me try taking off my belt.

Agent: Okay, come on through.

(you go through the metal detector again)

Agent: You’re all set! Have a nice flight.
AT THE GATE
Airports are divided into terminals(the major sections of the airport) and each terminal has many gates.The gateis the door you go through to enter the airplane.
16. Here are a few announcements you might hear while you are at the gate, waiting for the plane to board. Study and translate them.00:0000:00