Business English Шерсткова. Практикум по основам делового общения на английском языке учебное пособие
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“Attention passengers of United Airlines flight 880. There has been a gate change. United Airlines flight 880 will now be leaving from gate 12.” “United Airlines flight 880 to Miami is now boarding.” (this means it’s time for passengers to enter the plane) “We would like to invite our first- and business-class passengers, Star Club Premium members, and passengers requiring special assistance to board at gate 12.” (this means that passengers who are “special” (first class, business class, or in the Star Club) or passengers who are elderly (old), disabled, pregnant, or with small children can go into the airplane first.) “We would now like to invite all passengers seated in Zone 2 – that’s rows 16-35 – to begin boarding United Airlines flight 880 at gate 12.” (look at your boarding pass to know your “zone number” and what “row” your seat number is) “We would now like to invite all passengers to board United Airlines flight 880 to Miami at gate 12.” (this means everyone can enter the plane) “This is the last call for United Airlines flight 880 to Miami, now boarding at gate number 12.” (this means it is the FINAL OPPORTUNITY to enter the plane before they close the doors) “Passenger John Smith. Passenger John Smith, please proceed to the United Airlines desk at gate 12.” (sometimes the announcement will call a specific passenger by name. The word “proceed” in this context is a formal way to say “go.”)  ON BOARD ‘There are only two emotions in a plane: boredom and terror.’ Orson Welles (1915 –1985), American actor, film director, writer 1. You are on the plane. You may have the following conversation: Conversation A Flight attendant: Good morning, ma’am. What’s your seat number? You: Uh, 34D. Flight attendant: That’s on the right side of the airplane. It’s by the aisle. You: Thank you. Conversation B Y  ou are near your seat.You: Excuse me. You’re in my seat. Man: Sorry? You: That’s my seat 34D. Man: This is 35D. You: No, it isn’t. Man: Well, where is 35D? You: That’s 35D here. Man: Oh, yes. It is. Sorry. Conversation C You are near your seat. You: Excuse me. You’re in my seat. Man: I don’t think so. You: That’s my seat 34D. Man: This is 33D. Look here! You: Oh, yes. It is. Sorry. Man: No problem. Now practise role-playing the same dialogues. 2. Below there are two announcements you can hear while you are on the plane. Study them and fill in the missing words from the boxes.
Pilot: Good morning ladies and gentlemen. On behalf of Captain Andrew and his _________, welcome on board this British Airways Boeing 737. I apologize for the ____________, but we will be ____________ very shortly. Some information about the flight: our flight __________ to London will be two hours and twenty-five minutes. We will be flying at the _____________ of 30,000 feet, and our _________ will be 500 miles per hour. We hope you have a pleasant flight. Flight attendant: Fasten your seatbelts, please. The pilot is preparing for take off. Once we are in the air, we will be serving a light snack and something to drink.
Flight attendant: In a moment we will be __________ at London Heathrow where the weather is fine and sunny. Please make sure that your seatbelt is ___________, your seat is in the ________________ position and your table is ______________ away. 3. The following is a list of signs you can see in an airplane. Match the SIGNS with their Russian equivalents and remember them.
IN-FLIGHT MEALS 4. Here’s a conversation you might have on the plane: Flight attendant: Fish, chicken or vegetarian? Y  ou: What’s the fish?Flight attendant: It’s tuna. You: Chicken, please. Flight attendant: Anything to drink? You: Yes. Water, please. Flight attendant: Still or sparkling? You: Still, please. Flight attendant: Here you go. Enjoy your meal. You: Thanks. Study the menu below and order a meal or a drink. If you didn’t understand what the flight attendant said, you can say ‘Sorry?’ Or ‘Pardon?’ to ask him or her to repeat it. If you want to ask for something, you can use the phrase ‘Can (Could) I have…’
5. Read the dialogue. Flight attendant: Would you like something to drink? You: Could I have Coke with no ice? Flight attendant: Here you are. Please fill in this form before the plane lands. You: What is this form for? Flight attendant: It’s a Customs and Immigration form. You will use that in the airport before you can enter the country. Now you fill in the UK landing card.  You can also practise filling in the I-94 form for visitors to the USA.   PASSPORT CONTROL & CUSTOMS ‘The World is a book, and those who do not travel read only a page.’ St. Augustine (354 – 430), Christian theologian and philosopher 1. Answer the questions.
2. Remember the following words and expressions.
3. Translate the following into English using the active vocabulary from ex.2.
 4. Study the dialogue. At Passport Control Immigration officer: Good evening. Where have you come from? Traveller: Moscow, Russia. Immigration officer: May I have your passport and form I-94, please? Traveller: Here you are. Immigration officer: What’s the nature of your visit? Business or pleasure? Traveller: Pleasure. I’m visiting my relatives. Immigration officer: How long are you going to stay in the United States? Traveller: Three weeks. Immigration officer: Have you ever been to the United States? Traveller: No, it’s my first visit. Immigration officer: What is your occupation? Traveller: I work as an accountant for a Russian chemical company. Immigration officer: Do you have a return ticket? Traveller: Yes, here it is. Immigration officer: That’s fine. Thanks. Enjoy your trip. Traveller: Thank you. Now translate the following into English and role-play the situation. Use ex.4 as a model. Student A (Immigration officer)
Student B (Traveller)
5. Role-play the conversation ‘At Passport Control’ using the prompts below.
 6. Study the conversation. |