ОБЩЕНИЕ С ПАЦИЕНТОМ. Руководство Навыки общения с пациентами
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Прочие вопросы общения Подобным же образом можно подходить ко многим другим аспектам комму- никации в медицине. Приводим список ключевых вопросов и проблем для учащихся и преподавателей. · этические вопросы; · гендерные вопросы; · информированное согласие; Прочие вопросы общения 275 276 Глава 8. Использование основных навыков общения · консультирование пациентов с сексуальными или мочеполовыми проблемами; · вопросы профилактики и мер по укреплению здоровья / изменения поведе- ния; · объяснение рисков; · общение с пациентами с сенсорной депривацией; · малограмотные пациенты; · общение во время палатного обхода; · смерть, умирание и переживание утраты; · гнев и агрессия; · общение по мобильному телефону, СМС, Skype, FaceTime и видеосвязи; · работа с жалобами; · преступная медицинская халатность; · консультации и вмешательства при алкогольной и наркотической зависимо- сти; · общение с пациентами в отделении интенсивной терапии — острое и опас- ное для жизни заболевание или травма; · завершение отношений врача и пациента. Дополнительная литература · Brewin T (1996) Relating to the Relatives: breaking bad news, communication and support. Radcliffe Medical Press, Oxford. · Corney R (ed) (1991) Developing Communication and Counselling Skills in Medicine. 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